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ServiceNow is seeking a Senior Executive Assistant to support VP-level leadership in West Palm Beach. This role combines traditional executive support with modern AI-driven workflow optimization.
Key Responsibilities:
- Manage complex, dynamic calendars and schedule appointments for senior executives, navigating scheduling conflicts and competing priorities
- Draft, prepare, and review executive correspondence including emails, presentations, and reports for accuracy, consistency, and adherence to company standards
- Optimize leadership time management by prioritizing activities and making decisions about short-term work allocation
- Coordinate all travel arrangements, including visa/passport documentation, while ensuring compliance with company procedures
- Maintain and reconcile leadership expense accounts and corporate credit cards
- Identify organizational needs and pain points, then propose and implement solutions
- Support onboarding of new hires across the organization, including setup of systems and processes
- Assist new employees with expense reporting, travel systems, and internal tools
- Compile and process leadership expenses and credit card reconciliation
The role emphasizes leveraging AI and automation to enhance executive support functions, aligning with ServiceNow's mission to free people from busywork.
Requirements:
- 10+ years of experience supporting VP-level executives
- Demonstrated experience managing high-priority projects from multiple management and professional levels
- Experience integrating or critically thinking about AI tools and automation in work processes (AI-powered tools, workflow automation, AI-driven insights, or exploring AI's potential impact)
- Proficiency with Zoom, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Box, Concur, and Google Docs
- Experience handling confidential materials
- Exceptional soft skills and interpersonal abilities
- Desire to grow, take on independent projects, and meet deadlines
