SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Coupa is a total spend management platform powered by AI and informed by trillions of dollars of spend data across a global network of 10M+ buyers and suppliers. The company helps businesses predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.
As a Senior Customer Value Consultant, you will work within the Customer Success organization, taking on focused, time-bound engagements with accounts that need extra support to adopt Coupa and realize full value from the platform. This is a hands-on role where you will work directly within customer accounts to return them to health and drive sustainable adoption.
Key Responsibilities:
- Lead focused engagements with accounts needing adoption support, managing each engagement end-to-end from diagnosis through transition.
- Partner with customers to define scope, activities, deliverables, and success criteria upfront.
- Diagnose adoption barriers in direct partnership with customers, identifying root causes placing accounts at risk.
- Develop recovery plans and build early momentum using disciplined project management.
- Work directly in the Coupa platform, making configuration changes to resolve adoption barriers where needed.
- Run workshops providing customers with practical technical, process, and workaround recommendations grounded in Coupa product knowledge.
- Equip customers with progress-tracking mechanisms to sustain momentum after engagement concludes.
- Partner with internal teams (Sales, Product Management, Marketing) to drive continuous improvement in customer success outcomes.
Requirements:
- 6–8 years in customer success, consulting, implementation, solution advisory, or comparable customer-facing role at a software or SaaS company.
- Hands-on experience configuring enterprise software; Coupa or similar spend-management experience preferred.
- Full professional fluency in English, written and spoken (C1 or above).
- Strong consulting and engagement management skills with ability to run structured engagements and build trust quickly.
- Excellent written, verbal, and presentation skills, including ability to guide customers through findings and next steps.
- Sharp analytical and problem-solving skills with track record of diagnosing issues and driving measurable outcomes.
- Familiarity with Procurement, Procure-to-Pay, or spend management is a plus.
