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LiveRamp is seeking a Senior Customer Success Manager to own post-sale relationships with high-value technology platform partners. You will drive product adoption, renewals, and net revenue retention for a strategic portfolio of partners in adtech, martech, cloud, and data platforms.
Key responsibilities include developing and executing joint success plans aligned to partner product and go-to-market objectives over 6, 12, and 18-month horizons. You will lead strategic business reviews and executive check-ins, translating platform performance and usage trends into actionable recommendations. You'll orchestrate cross-functional resources across Product, Solutions, Support, Legal, and Commercial to remove blockers and accelerate integrations.
You will proactively analyze account health using quantitative and qualitative signals to identify risk, expansion, and innovation opportunities. As a trusted advisor, you'll guide partners on best practices for data collaboration, addressability, and privacy-safe activation. You'll manage renewal and growth motions, structure upsell and cross-sell opportunities, and represent partner feedback back to LiveRamp's product roadmap.
The role sits at the center of LiveRamp's technology and ecosystem strategy. You'll collaborate closely with Alliances, Product, and Solutions to design new partner use cases and joint offerings. You'll contribute to scaling repeatable engagement models, health frameworks, and success metrics tailored to technology partners.
Required: 5+ years in Customer Success, Account Management, or Partner Management within SaaS, adtech, martech, or data/analytics. Proven track record managing complex, strategic accounts with measurable impact on retention and expansion. Strong understanding of digital advertising and marketing technology ecosystems (DSPs, SSPs, CDPs, clean rooms, cloud data warehouses). Comfort discussing APIs, integrations, and platform configuration. Ability to build trusted relationships with senior stakeholders and lead cross-functional initiatives. Exceptional communication and organizational skills. Data-driven mindset with dashboard and metrics experience. Bachelor's degree or equivalent.
Preferred: Direct experience with technology partnerships and strategic alliances in B2B SaaS. Familiarity with identity, data collaboration, and privacy-preserving technologies. Hands-on exposure to cloud platforms (AWS, GCP, Azure) or modern data stacks (Snowflake, Databricks, BigQuery). Background with adtech/martech platforms. Experience navigating legal, compliance, and data governance. Matrixed, global organization experience.
