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Remote is a global HR platform that helps organizations recruit, pay, and manage international teams compliantly. This Senior Customer Success Manager role focuses on Mid-Market and Enterprise accounts in the Americas region.
You will serve as a trusted business partner for complex, enterprise-level opportunities, leveraging deep expertise in Remote's offerings and global workforce trends. Key responsibilities include:
• Deliver value-based consultations and tailored product demonstrations to prospective and current clients, showing how they can achieve their goals
• Identify and spearhead strategic initiatives to enhance the team's capabilities, particularly in consultative sales
• Build strong cross-functional relationships with Product, Sales, Marketing, and Solutions Consultant teams
• Create thought leadership collateral and share key learnings across the organization
• Lead development and enablement opportunities, coaching and mentoring junior team members
You will manage a complex portfolio of accounts with minimal oversight, anticipating risks early and adjusting strategic plans proactively. You'll own end-to-end account mitigation and expansion plans, driving retention and expansion outcomes while maintaining high execution quality. The role emphasizes autonomous risk anticipation, solution-oriented account ownership, strategic communication, root-cause diagnosis, and proactive boundary setting.
You'll also build and share repeatable AI and automation workflows that increase team efficiency, and drive multi-product adoption through structured planning. This is a high-impact position where you'll raise the bar for the wider Customer Success organization through visible team initiatives and disciplined execution.
Reports to: Manager, Customer Success
Team: Core Customer Success
Start date: As soon as possible
