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ServiceNow is seeking a Senior Technical Customer Success Manager (T.CSM) to join the Customer Success Team and help enterprise customers achieve strategic objectives and maximize value from the Armis Platform. This is a hands-on technical role combining customer advocacy, platform adoption, and technical delivery.
Key Responsibilities:
- Lead adoption and implementation plans for platinum-level customers, ensuring value realization from the Armis platform
- Understand customer use cases and provide recommendations to improve security posture and platform utilization
- Build and maintain trusted relationships with technical stakeholders and decision-makers at customer organizations
- Act as the customer advocate within Armis, coordinating across Product, Engineering, Support, Sales, Training, and Executive teams to meet customer objectives
- Ensure deployment and configuration align with key business use cases and are delivered on schedule
- Stay current on third-party integrations and how they interact with Armis within customer environments
- Serve as a subject matter expert in your area of technical proficiency
- Partner with cross-functional teams to drive account success and identify growth opportunities by informing customers of latest innovations and capabilities
- Help align new use cases to CISO goals and match Armis capabilities to clients' business goals
The role requires hands-on technical delivery and configuration of the platform, with responsibilities spanning pre- and post-sales environments. You will serve as the business liaison between customers and all cross-functional teams within Armis.
Requirements:
- Bachelor's degree in Computer Science, Information Systems, or related field, OR relevant certifications (CISSP, Security+, CEH)
- 7+ years experience in a Customer Success Manager, Technical Account Manager, or related customer-facing technical role
- 6+ years experience in network engineering, architecture, support, or design
- 6+ years experience in service delivery or technical account management in post- and/or pre-sales environments
- 3+ years experience in IT, security, healthcare tech, or similar environments
- Strong communication and presentation skills across technical and executive audiences
- Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures
Bonus Qualifications:
- Knowledge of healthcare/ICT devices, manufacturers, or applications
- Experience securing IT, IoT, or healthcare systems
- Familiarity with scripting languages (Python preferred)
