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Salary: USD 87,000 - 159,000 / annual
ServiceNow is seeking a Senior Technical Customer Success Manager (T.CSM) to join the Customer Success Team and drive adoption and value realization for platinum-level customers using the Armis Platform.
In this role, you will serve as the primary technical liaison between customers and ServiceNow's cross-functional teams, including Product Management, Engineering, Sales, Training, and Executive leadership. You will lead adoption and implementation plans, ensure successful deployment and configuration aligned with business use cases, and act as a trusted advisor to technical stakeholders and decision-makers.
Key responsibilities include:
- Leading adoption and implementation initiatives for platinum-level customers to maximize value realization from the Armis platform
- Understanding customer use cases and providing recommendations to improve security posture and platform utilization
- Building and maintaining trusted relationships with technical stakeholders and C-level decision-makers
- Serving as the customer advocate within Armis, coordinating across teams to meet customer objectives
- Ensuring deployment and configuration align with key business use cases and are delivered on schedule
- Staying current on third-party integrations and their interaction with Armis in customer environments
- Serving as a subject matter expert in your area of technical proficiency
- Partnering with Product, Engineering, Support, and Sales teams to drive account success
- Identifying growth opportunities by informing customers of latest innovations and matching capabilities to business goals
- Guiding customers in successful adoption and operationalization of the platform across all organizational levels
This is a hands-on technical role requiring direct involvement in platform delivery and configuration. You will travel up to 20–25% per quarter.
REQUIREMENTS:
- Bachelor's degree in Computer Science, Information Systems, or related field, OR relevant certifications (CISSP, Security+, CEH)
- 7+ years experience in Customer Success Manager, Technical Account Manager, or related customer-facing technical role
- 6+ years experience in network engineering, architecture, support, or design
- 6+ years experience in service delivery or technical account management in post- and/or pre-sales environments
- 3+ years experience in IT, security, healthcare tech, or similar environments
- Strong communication and presentation skills across technical and executive audiences
- Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures
BONUS QUALIFICATIONS:
- Knowledge of healthcare/ICT devices, manufacturers, or applications
- Experience securing IT, IoT, or healthcare systems
- Familiarity with scripting languages (Python preferred)
- Ability to travel up to 20–25% per quarter
