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Salary: USD 151,000 - 207,900 / annual
Okta is seeking a Senior Customer Success Manager to drive retention and growth within the Enterprise Sector. Reporting to the Regional Manager of Customer Success, you will serve as a strategic advisor to large, complex enterprise customers, translating Okta's identity and AI security innovations into measurable business outcomes aligned with customer priorities.
Key Responsibilities:
- Develop and nurture C-level relationships, understanding customer business goals and ensuring strong ROI and retention
- Design and execute proactive success plans and Strategic Business Reviews (SBRs) with clear KPIs and measurable outcomes
- Mobilize cross-functional teams (Sales, Support, Engineering, Product) to resolve escalations and drive coordinated success initiatives
- Gather and surface customer feedback to drive continuous product and service improvement
- Identify and communicate new products and features, guiding customer adoption of Okta's capabilities
- Identify renewal risk, collaborate on remediation, ensure successful renewals, and spot expansion opportunities
- Travel up to 35% to support customer engagement
You will thrive in this role if you embody a high-performance mindset, consistently raising the bar, turning strategy into traction, and moving with urgency to deliver concrete outcomes. Strong problem-solving, orchestration, and consultative skills are essential.
Requirements:
- 5+ years of experience in customer success, account management, or consulting, managing large, complex enterprise relationships (preferably SaaS-based technical enterprise products)
- Proven track record of delivering and scaling exceptional customer experiences
- Strong emotional intelligence and elite-level relationship management and executive stakeholder development skills
- Exceptional presentation and communication skills, particularly with C-level executives
- Strong listening and analytical skills; ability to ask effective questions and anticipate customer needs
- Excellent interpersonal and cross-functional collaboration abilities
- Good technical and problem-solving skills with ability to provide quick resolution; experience in enterprise security tools preferred
- Willingness to travel up to 35%
