SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Dialpad is an AI-powered customer experience platform that combines AI agents with human agents on a single platform to resolve customer issues in real time across voice and digital channels. The company is backed by top-tier investors including Andreessen Horowitz, GV, and ICONIQ Capital, and serves market-leading brands like Netflix, Motorola Solutions, and Randstad.
As a Senior Customer Success Manager for Enterprise Accounts, you will own the post-sales relationship with Dialpad's largest customers, ensuring they achieve measurable value and ROI from their investment. You'll report to the Sr. Manager of Customer Success for Enterprise Accounts and be based in the Sydney office.
Key responsibilities include:
- Lead all post-sales activities through relationship-building, product expertise, strategic planning, and execution
- Establish and oversee customer adoption, training, and best-practice development to drive continuous incremental value
- Conduct quarterly business reviews and regular status calls to align on goals, identify growth/risk opportunities, and communicate performance metrics
- Develop deep product knowledge and advise customers on features and functionality most relevant to their business needs
- Manage customer escalations with urgency, documenting issues and coordinating cross-functional resolution
You bring 8+ years of Customer Success experience at SaaS companies, with a track record of managing enterprise accounts, driving retention and expansion, and building strong customer relationships. You're skilled at translating customer needs into product feedback, comfortable with data-driven decision-making, and excel at cross-functional collaboration with Sales, Support, and Product teams.
