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Salary: USD 139,400 - 188,000 / annual
ServiceNow seeks a Senior Account Executive with deep federal civilian expertise to drive CRM and AI-powered workflow adoption across US federal agencies. This is a territory-based sales role focused on converting agency complexity into measurable mission value.
Key Responsibilities:
- Develop and execute territory strategy across DOT, GSA, USDA, and Education, identifying high-value use cases in citizen experience, intelligent service operations, and program delivery
- Prospect and grow pipeline in greenfield agency programs and expand existing CRM footprints through consultative selling, including Executive Briefings, Discovery Workshops, and Use Case Pilots
- Partner with account teams, systems integrators, and resellers to close net-new opportunities that improve program efficiency and citizen experience
- Serve as the primary federal CRM expert within your territory, spearheading net-new initiatives and working with Solution Consultants
- Act as both player and coach, leading net-new opportunities while enabling Account Executives and Sales Development teams with foundational and advanced CRM knowledge
- Provide agency-specific input during account planning to align target accounts and use cases with mission ROI of AI-driven CRM solutions
ServiceNow's CRM products are built on the Now Platform, providing agencies a single, intelligent source of truth for mission-critical, citizen-facing processes including benefits and grants management, constituent inquiries, case management, and service delivery.
Travel required: 30-50%.
Requirements:
- 7+ years of enterprise software and/or specialty solutions sales experience
- Proven track record as a new logo hunter, Senior Account Executive, or Senior Solutions sales executive for US Federal Agencies
- Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving (may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact)
- Understanding of business sales processes
- Ability to travel 30-50%
