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Salary: USD 168,750 - 200,000 / annual
ServiceNow is seeking a Senior Advisory Solution Consultant to serve as a key technical resource for customer engagements, primarily supporting the Federal business across the Washington, DC region. This role bridges sales and customer success, demonstrating the value of the Armis platform (ServiceNow's cyber risk and attack surface management solution) through console demonstrations, proof-of-value deployments, and technical training.
Key Responsibilities:
- Deliver virtual and in-person technical demonstrations to prospects
- Deploy and manage proof-of-value installations
- Lead technical training sessions based on POV findings and customer needs
- Support marketing activities, conferences, and speaking engagements
- Address prospect needs through strong verbal and written communication
- Develop prospect-facing documentation and use cases
- Collaborate with sales teams (AEs/RSMs) to close complex enterprise cyber security deals
- Travel up to 40% of the time on average
- Think critically across the sales and support lifecycle to troubleshoot issues and develop new use cases
The role requires a technical background with deep customer-facing expertise, particularly in cyber security SaaS solutions. You will work in a team-oriented environment, delivering individual contributions while strengthening teammates and supporting the broader sales organization.
Requirements:
- BS degree in Computer Science, MIS, or equivalent experience required
- 5+ years in technical positions (Solutions Engineer, Pre-Sales Engineer, Solutions Architect), ideally with a Cyber Security vendor
- 5+ years in customer-facing or customer support roles
- Solid understanding of networking concepts and technologies
- Demonstrated track record of owning complex initiatives and delivering successful outcomes
- Experience closing complex cyber security SaaS solutions with Enterprise customers and supporting Sales AEs/RSMs
- Knowledge in one or more of: IoT, OT, IoMT, wireless technologies (WLCs, Meraki, Aruba), Linux Operating Systems, virtualized environments, network knowledge, or utility scripting (Python preferred)
