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Salary: USD 200,000 - 400,000 / annual
Knotch is a growth-stage technology company that helps brands optimize content performance and apply AI to modern marketing. The platform enables brands to measure content impact, identify performance drivers, and continuously improve results across channels by combining performance data, strategic insights, and AI-driven capabilities.
As Senior Account Director, you will lead and grow relationships across Knotch's enterprise customer base, owning the commercial strategy for a portfolio of 10–20 accounts. You will act as a trusted strategic advisor to senior marketing and content leaders, deeply understanding their goals and connecting Knotch's capabilities to their strategic priorities.
Key responsibilities include:
**Client Leadership & Strategy:** Own senior stakeholder relationships across your account portfolio. Establish yourself as a strategic advisor aligned to each client's business model, content strategy, and marketing objectives. Build and evolve Account Plans that define business outcomes, strategic priorities, growth pathways, and commercial timelines. Lead executive-level conversations that articulate results, needs, opportunities, and partnership direction. Promote Knotch's platform to deepen adoption and strengthen strategic alignment.
**Commercial Ownership:** Own renewals, pricing conversations, and commercial strategy for each account. Partner with Customer Success Managers, Consulting, Leadership, Finance, and Product to structure agreements that support account objectives and drive long-term growth. Ensure commercial structures reinforce and accelerate delivery work. Maintain rigorous forecasting around renewals, expansions, risk, and multi-year opportunities.
**Internal Alignment & Cross-Functional Collaboration:** Partner closely with Customer Success Managers (who own delivery) to ensure commercial strategy reflects real-time client needs and progress. Work with Strategic Consulting to align commercial components to services and ongoing strategic work. Collaborate with Product leadership when roadmap initiatives influence commercial structuring or customer expectations. Lead internal alignment around account strategy, executive priorities, renewal posture, and expansion sequencing. Identify risks, obstacles, or misalignments early and escalate appropriately.
**Growth & Portfolio Management:** Identify and win new business opportunities within existing accounts—new modules, additional domains, expanded teams, or consulting programs. Actively broaden stakeholder engagement and internal influence within client organizations. Ensure Knotch's solutions are positioned for long-term, multi-stakeholder adoption across marketing, content, SEO, and analytics teams. Maintain a healthy, strategic, multi-quarter pipeline across your portfolio.
**Requirements:**
- 8+ years of enterprise account management experience
- Proven track record managing large, complex accounts with multiple stakeholders
- Strong executive communication and relationship-building skills
- Deep understanding of enterprise marketing challenges and workflows
- Ability to own commercial strategy, renewals, and expansion opportunities
- Experience partnering cross-functionally with customer success, consulting, product, and finance teams
- Demonstrated ability to forecast accurately and maintain pipeline discipline
- Strategic mindset with ability to think beyond transactional renewals to multi-year partnership value
- Comfort with ambiguity and ability to operate independently while driving internal alignment
- Proactive communication style; ability to surface account direction, priorities, risks, and opportunities without needing to chase information
