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Reserv is an insurtech company founded by insurance veterans and backed by Bain Capital and Altai Ventures. The company builds AI and automation technology to modernize claims handling for third-party administrators (TPAs), insurance technology providers, and adjusters.
As a Specialty Claims Team Lead, you will serve as a working leader supporting a Claims Manager with both leadership and technical responsibilities. You will oversee a team of specialty claims adjusters while maintaining hands-on involvement in complex claims work. This is a hybrid role that requires flexibility to shift between individual contributor work and team leadership responsibilities based on volume and business needs.
Key responsibilities include:
• Provide technical leadership and mentorship to specialty claims adjusters, offering real-time guidance, feedback, and side-by-side claim reviews to support their professional development
• Serve as the subject matter expert and first-line escalation for your team on technical questions, coverage interpretation, and complex claim scenarios involving lease agreements, financial ledgers, and non-standard policy language
• Act as backup team lead when the Manager is unavailable, ensuring continuity of service and team accountability
• Assist with onboarding new team members, including system access and cultural integration
• Implement and maintain best practices for claims handling across intake, investigation, coverage analysis, settlement, and recovery
• Align the team with client expectations and customer service standards throughout the claims process
• Contribute to claims reporting, metrics, and trend analyses for internal review and client-facing presentations
• Identify topics for team huddles and claims experience workshops
• Advocate for customer-centric approaches and help leadership cultivate this mindset across the team
• Proactively contribute ideas to refine claims guidelines, workflows, and best practices
You will need to demonstrate agility and the ability to pivot focus without losing momentum, balancing management responsibilities with individual contributor work when needed.
REQUIREMENTS:
• 5+ years of insurance claims experience across multiple lines of business, with preference for specialty or non-standard claims (deposit replacement, surety, or comparable specialty lines)
• 3+ years of leadership experience, preferably in a remote environment
• Prior team lead, supervisor, or formal mentorship/QA experience required
• Proven ability to interpret non-standard policy language, lease agreements, financial ledgers, and contractual addenda
• Strong analytical skills to evaluate complex data, identify coverage obligations, and make sound decisions
• Active adjuster license (resident-state license where available, or Designated Home State license); willingness to obtain additional required licenses within 60 days, including state testing
• Comfort with technology and ability to evolve claims systems and processes to drive efficiency and better outcomes
• Demonstrated commitment to quality, accuracy, and attention to detail
• Integrity, ethics, and strong accountability in handling confidential and sensitive information
• Must reside in an eligible U.S. state throughout employment (cannot hire from California, Alaska, Hawaii, U.S. territories, or outside the United States)
