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Checkout.com is a global fintech platform powering over 10 billion transactions yearly for companies like eBay, Spotify, Klarna, Uber, and Sony. As a Specialist in Technical Account Management, you will serve as the primary technical point of contact for enterprise clients, building and maintaining strategic relationships while ensuring their success with our payment solutions.
Key responsibilities include:
• Relationship Management: Build and nurture long-term relationships with key clients, serving as their primary technical contact and trusted advisor.
• Customer Success: Understand clients' business needs and goals, proactively identify optimization opportunities for their payment solutions, and ensure successful product adoption and utilization.
• Technical Support: Provide expert guidance and troubleshooting to clients, addressing technical inquiries, resolving issues promptly, and minimizing disruption to their payment infrastructure through deep understanding of integrations and product interactions.
• Training and Demonstrations: Support upselling efforts through merchant demonstrations and technical training; conduct workshops and refreshers on product offerings to keep clients informed of new features.
• Project Management: Lead and coordinate the addition of new payment solutions and technical migrations as clients expand, working cross-functionally to ensure successful delivery within agreed timelines and specifications.
• Product Feedback: Act as a conduit between clients and internal teams, gathering customer feedback, documenting feature requests, and providing client-derived insights to inform product roadmap improvements.
• Market Intelligence: Stay current with industry trends, emerging technologies, and regulatory changes in payments, sharing relevant insights with clients to help them navigate the evolving landscape.
The role operates within a hybrid model with three days per week in the Shanghai office to support collaboration and connection.
QUALIFICATIONS:
• 2+ years of experience in an analytical or technical role with experience managing internal and external stakeholders; strong presentation skills required.
• Bachelor's degree in a relevant field (Computer Science, Information Technology, Business, Economics, Statistics) or equivalent practical experience in internet technologies and technical processes.
• Familiarity with payments industry regulations and technical frameworks (3DS, SCA, AVS, MIT).
• Familiarity with API-based integration methods and related tools/frameworks.
• Familiarity with front-end and back-end technologies (JavaScript, CSS, HTML, etc.).
• Excellent communication and interpersonal skills; ability to engage effectively with both technical and non-technical stakeholders.
• Results-oriented approach with focus on delivering exceptional customer satisfaction.
• Knowledge of payments technology, compliance standards, and security protocols (PCI-DSS, PSD2) is a plus.
• Willingness to travel occasionally to client sites.
• Fluent in English and Mandarin Chinese (speaking and writing).
