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Checkout.com is a global fintech platform powering over 10 billion transactions yearly for companies like eBay, Spotify, Klarna, Uber, and Sony. The Enterprise Technical Account Management (TAM) team builds and maintains strategic relationships with key clients, ensuring their satisfaction through technical expertise and exceptional service.
In this role, you will serve as the primary technical point of contact for enterprise clients, responsible for:
**Relationship & Customer Success**: Build and nurture long-term strategic relationships with key clients. Understand their business needs and goals, proactively identify opportunities to optimize their payment solutions, and ensure successful adoption and utilization of Checkout.com's products.
**Technical Support & Guidance**: Provide expert troubleshooting and guidance on technical inquiries, resolving issues promptly to minimize disruption to clients' payment infrastructure. Leverage deep understanding of client integrations and how Checkout.com products work together.
**Training & Enablement**: Conduct merchant demonstrations, technical training workshops, and refresher sessions on product offerings to keep clients informed of new features and capabilities. Support upselling efforts through technical expertise.
**Project Management**: Lead and coordinate the addition of new payment solutions and technical migrations as clients expand with Checkout.com. Work closely with cross-functional teams to ensure successful delivery within agreed timelines and specifications.
**Product Feedback & Market Intelligence**: Act as a conduit between clients and internal product teams, gathering customer feedback and documenting feature requests. Stay current with industry trends, emerging technologies, and regulatory changes in payments, sharing relevant insights with clients.
The role is based in Shanghai with a hybrid working model (three days per week in office). Occasional travel to client sites is required.
**Requirements**:
- 3+ years of experience in an analytical or technical role with demonstrated ability to manage internal and external stakeholders; strong presentation skills required
- Bachelor's degree in Computer Science, Information Technology, Business, Economics, Statistics, or equivalent practical experience in internet technologies and technical processes
- Familiarity with payments industry regulations and technical frameworks (3DS, SCA, AVS, MIT)
- Familiarity with API-based integration methods and related tools/frameworks
- Knowledge of front-end and back-end technologies (JavaScript, CSS, HTML, etc.)
- Excellent communication and interpersonal skills; ability to engage effectively with both technical and non-technical stakeholders
- Results-oriented mindset with focus on exceptional customer satisfaction
- Fluency in English and Mandarin Chinese (speaking and writing)
- Plus: Knowledge of payments technology, compliance standards, and security protocols (PCI-DSS, PSD2)
