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Salary: USD 210,000 - 240,000 / annual
Liberate is the System of Action for Insurance, building insurance-native AI agents that resolve customer requests end-to-end across sales, service, and claims for P&C carriers, agencies, MGAs, and TPAs. The company's voice-first agent, Nicole, answers customers instantly, completes work inside core insurance systems, and escalates to humans with full context when needed. Liberate supports insurance operations representing over $100B in premium volume and has raised $72M to date, including a $50M Series B led by Battery Ventures in October 2025.
As Solutions Engineering Manager, you are a player-coach on the go-to-market team. You will carry your own deals as a sales-oriented technical consultant, owning the technical side of the pre-sale process from first discovery through signature. You will also manage a small team of Solutions Engineers, setting the standard for how the company runs technical discovery, demos, and scoping while coaching the team to meet that standard. You will balance both responsibilities weekly, spending significant time in front of customers and leading the team.
Your individual contributor responsibilities include running technical and security discovery, building and delivering tailored demos, and helping define solution fit and scope with customers. You will lead functional and technical workshops, own solution design and statements of work through approval and signature, and handle RFP responses, procurement and security questionnaires, and integration and architecture documentation. You will hand signed deals to the Deployment team and scope new use cases and later phases with account owners.
Your management responsibilities include coaching Solutions Engineers on discovery, demos, and scoping quality; setting the team's standard for technical discovery; owning the interview bar and screening process for Solutions Engineering candidates; running the team's operating cadence; and balancing deal coverage across the team while raising capacity issues early.
REQUIREMENTS:
Must have:
- 7 to 10+ years in solutions engineering or solutions consulting, including experience leading or managing Solutions Engineers while carrying your own deals
- Experience with CCaaS, UCaaS, or voice AI platforms
- Hands-on experience with LLMs
- Executive presence and consultative approach to discovery with business and IT stakeholders
- Ability to build and run demos yourself
- Working knowledge of APIs and integration patterns
- High ownership, urgency, and comfort with the pace of a growing startup
Nice to have:
- Experience with insurance core systems such as Guidewire, Duck Creek, or agency management systems
- Knowledge of P&C workflows across claims, sales, and service
