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Instructure is seeking a Solutions Engineer for Parchment, a suite of academic technology services serving higher education and K-12 institutions. This is a customer-facing technical role combining sales engineering, solution architecture, and product expertise.
You will deliver engaging product demonstrations of Parchment's services across all verticals, conduct customer discovery to map prospects' goals and challenges to appropriate solutions, and guide in-depth technical discussions with IT professionals about platform architecture, web services (REST/JSON), and systems integration. You'll identify or design effective solutions for unique technical requirements and provide consultative recommendations to customers.
Additional responsibilities include gathering and documenting requirements to ensure successful implementations, supporting technical elements of RFI/RFP responses, collaborating with Product Management to provide customer feedback on new features, and sharing knowledge to support sales goals through mentorship, recruiting, onboarding, and enablement. You'll work across geographies and with distributed teams to achieve company objectives.
Instructure emphasizes a collaborative, inclusive culture with flexible work arrangements, comprehensive benefits including ownership program participation, generous time off with an annual "Dim the Lights" recharge period in December, wellness programs, mental health support, and professional development resources including tuition reimbursement.
REQUIREMENTS:
- Bachelor's degree required
- Background in academic technology and/or solutions engineering
- Experience with K-12 or Postsecondary education; strong understanding of the edtech market and SaaS business models
- Deep knowledge of systems integration (LTI, APIs), XML/JSON, and relational databases
- Familiarity with Student Information Systems (e.g., Oracle PeopleSoft, Ellucian, Workday, PowerSchool)
- Experience with Salesforce, Responsive, Microsoft Office Suite, and Google Workspace
- Strong presentation skills and ability to communicate system capabilities empathetically and clearly
- Highly organized, analytical, and self-motivated; ability to manage high workload and respond to feedback
- Flexible location near a major airport; willing to travel up to 40%
