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ROLLER is a global SaaS platform serving the leisure and attractions industry, operating in 30+ countries with 300+ employees. The company provides ticketing, point-of-sale, self-serve kiosks, memberships, and digital waiver solutions to help businesses streamline operations and create memorable guest experiences.
As a Solutions Engineer, you will own the end-to-end pre-sales process, combining commercial rigor with technical credibility. You will partner with Account Executives to qualify and progress new business opportunities while running technical validation that builds prospect confidence. You will support ROLLER's growth across the French market, engaging prospects and customers in French while collaborating with EMEA and global teams in English.
Key responsibilities include:
- Champion MEDDICC qualification across your pipeline, identifying economic buyers, mapping decision criteria and process, and maintaining clear deal health visibility
- Lead technical and value-based discovery with prospects, diagnosing operational and revenue pain points and connecting them to ROLLER's value proposition
- Own the technical pre-sales process: running tailored product demonstrations, managing technical validation, and handling integration and configuration questions
- Present ROI-led business cases framed in the language of economic buyers (revenue growth, cost reduction, operational efficiency)
- Own competitive positioning in live deals, handling objections and neutralizing competitor narratives
- Partner closely with Account Executives on deal strategy, account planning, and executive engagement, presenting to C-suite stakeholders when needed
- Engage Solution Architects on complex, high-value opportunities while maintaining focus on the commercial thread
- Respond to RFPs and RFIs, owning commercial and functional positioning
- Collaborate with Customer Success on expansion and upsell motions with existing customers
- Maintain clean pipeline and activity data in Salesforce
- Feed commercial insights, win patterns, loss reasons, and competitive intelligence back to Sales leadership
Travel up to 30% may be required.
REQUIREMENTS:
- C1 fluent French speaker (must-have)
- Fluent in English, written and verbal (must-have)
- 3+ years in a Solution Engineer, Sales Engineer, or commercial pre-sales role within a SaaS company
- Deep, practiced familiarity with MEDDICC or equivalent qualification methodology, used as a daily operating lens
- Genuine commercial instinct with ability to think in business outcomes and ROI, articulating value in terms that resonate with CFOs and operational leaders
- Technical confidence to run demos, handle product and integration questions, and manage standard technical evaluations
- Proven ability to build and present business cases to economic buyers, including at executive level
- Strong discovery skills to surface real pain and expose risks
- Competitive and driven mindset with ability to build winning cases
- Strong executive presence and communication skills, credible in boardrooms and on screen
- Experience with Salesforce as CRM of record
- Familiarity with value or solution selling frameworks (Command of the Message, Challenger, SCIPAB) is a strong advantage
- Experience in leisure, attractions, hospitality, or entertainment is a plus, but commercial instinct and methodology matter most
NICE TO HAVE:
- Experience with API concepts and standard integration patterns
- Exposure to ROLLER's product categories: ticketing, POS, memberships, waivers, self-serve kiosks, payments
- Experience with API integrations and tools such as Postman and Swagger
- Previous pre-sales experience (Solution Architecture, Solution Engineering, Sales)
- Experience in leisure and attractions industry
- Tech-savvy with ability to quickly learn new systems
- Strong time and resource management with attention to detail
- Genuine, grounded approach valuing authentic interactions
- Self-motivated, thriving in autonomous environments
- Comfortable in fast-paced, evolving environments with quick adaptability
- Process-driven mindset focused on efficiency, scalability, and continuous improvement
