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Synthesia is the world's leading AI video platform for business, used by over 90% of the Fortune 100. The company was founded in 2017 and is headquartered in London with offices across Europe and the US. Following a Series E funding round of $200 million, Synthesia is valued at $4 billion with total funding exceeding $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital.
This is a founding Solutions Engineer role—one of the first SEs building the presales function at Synthesia. You will shape the playbook, tooling, and best practices as the team scales, rather than executing an established operating model.
You will partner with Account Executives and Customer Success Managers throughout the sales and renewal cycle. Key responsibilities include:
**Sales Cycle Ownership & AE Partnership:** Co-plan and support discovery calls to understand customer requirements and business challenges. Deliver demonstrations that speak to customer problems and position Synthesia as the right solution. Identify technical objections and integration questions, working with your AE and broader ecosystem to find solutions. Contribute technical fit assessments to help shape account strategy. Keep deal teams informed on status, timeline, and technical dependencies.
**Demo Excellence:** Design and execute repeatable demo methodologies proving Synthesia's business value across Studio, Roleplay Sessions, and Interactive Avatars. Identify and enable technical champions within customer organizations. Develop and maintain reusable assets including demo environments, use cases, integration templates, objection handling, and industry playbooks. Provide technical guidance on platform capabilities, APIs, SDKs, security, compliance (SOC 2, GDPR, enterprise identity), and scalability for global deployments.
**Product Expertise:** Build strong working knowledge of Synthesia's platform capabilities, roadmap, and positioning across all product lines. Partner with Enablement on certifications and stay current on releases. Stay ahead of the AI-native learning and enablement space to credibly discuss how customers shift from static methods to interactive practice.
**Ecosystem Collaboration:** Share customer and prospect feedback with Product to flag pain points and missing capabilities. Work with Product Marketing to understand messaging and positioning, contributing to reusable assets like demo scripts and competitive battlecards. Brief Customer Success on technical context and champion relationships at handover to ensure clean conversion of POCs and pilots into production deployments.
**Requirements:**
- 2+ years of pre-sales, solutions engineering, or customer-facing technical experience in a SaaS environment (or equivalent technical customer-facing experience)
- Delivers strong standard demos aligned to discovery points and agenda, with solid grasp of core demo technique (e.g., Tell-Show-Tell)
- Applies established solution designs and best practices to customer use cases, working with core ecosystem functions as needed
- Identifies and surfaces deal risk and next steps based on customer input, escalating clearly to AE
- Working knowledge of MEDDPICC and Command of the Message; can articulate why Synthesia is a fit for prospects
- Resourceful; knows how to find the right person or tool internally and is building network across GTM organization
- Comfortable with technical fundamentals in at least one area (creation flows, APIs, integrations, security, compliance) and eager to build depth quickly
- Self-motivated and organized; able to manage growing book of POCs, demos, and customer conversations while hitting deadlines
- Willing to travel for customer discovery and on-site demos as needed
