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Salary: USD 70,000 - 0 / annual
ShipBob is seeking a Solutions Engineer to join its Revenue team, working with mid-market clients to understand their strategic needs and deliver tailored technical solutions that drive growth and success.
You will serve as a trusted advisor, partnering with Sales, Implementation, and Success teams to align merchants' business objectives and technical requirements with compelling platform solutions. Your role bridges the gap between customer needs and ShipBob's capabilities, ensuring each merchant receives a personalized solution tailored to their industry segment.
Key Responsibilities:
- Architect Merchant Success: Collaborate deeply with merchants to understand their business goals and craft solutions aligned with both strategic objectives and technical requirements.
- Deliver Sales Excellence: Support critical sales stages including demos, warehouse tours, RFPs, vendor assessments, and technical evaluations by translating complex requirements into actionable insights.
- Own Technical Discovery: Immerse yourself in merchants' technical environments to uncover opportunities, anticipate challenges, and guide scalable solution design.
- Drive Strategic Rollouts: Develop and communicate a clear technical vision and implementation roadmap ensuring timely, on-budget product launches with measurable impact.
- Lead Cross-Functional Execution: Partner closely with Implementation Specialists to ensure flawless delivery of the roadmap, maintaining momentum and accountability across teams.
- Stay Ahead of the Curve: Continuously learn about industry trends, competitive positioning, and emerging technologies to keep ShipBob's solutions at the forefront.
This role reports to the Manager, Solutions Engineering and is based remotely across 34 US states (AL, AZ, CA, CO, FL, GA, KS, KY, IA, ID, IL, IN, LA, MA, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, TN, TX, UT, VA, VT, WA, WI).
Requirements:
The posting does not explicitly state specific years of experience, required certifications, or educational requirements. However, the role expects candidates to have technical acumen sufficient to conduct discovery in merchants' technical environments, understand complex integration requirements, and communicate technical solutions to both business and technical stakeholders. Experience in B2B SaaS, solutions engineering, or a similar customer-facing technical role is implied by the scope of responsibilities.
