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Salary: GBP 45,000 - 60,000 / annual
NMI is a global leader in payment technologies, enabling software and sales professionals to deliver payment innovations without building payment expertise in-house. The company serves ISOs, fintech innovators, and technologists with flexible payment solutions across diverse commerce channels.
As a Solutions Engineer, you will be the technical bridge between Sales, Product, and Engineering, ensuring customers successfully integrate and adopt NMI's solutions. You will work with Account Executives and Channel Account Managers to assess customer requirements, recommend tailored solutions, and identify opportunities for product extensions. You'll evaluate the feasibility of customer-specific requests and propose viable technical solutions early in the sales cycle.
Key responsibilities include documenting customer use cases and solution designs to ensure alignment across Sales, Partner Launch Managers, and Account Managers. You will respond to technical questions on NMI's platform, deliver architectural diagrams, system workflows, and configuration recommendations. You'll provide tailored demonstrations of the NMI platform for ISVs, ISOs, and other partner types, and develop bespoke training content aligned with customer needs.
You will support Sales in responding to RFPs, coordinating with Product, Engineering, and Security teams as needed. You'll raise and track product enhancement requests on behalf of customers, relay common feedback and feature gaps to the Product team, and stay current on product updates and roadmap discussions. You'll maintain close contact with acquiring partners, support their technical enablement, and represent NMI at industry events.
This role requires strong cross-functional collaboration, exceptional communication and documentation skills, and comfort presenting to varied audiences. You'll work in a remote-first culture with flexible working arrangements.
**Requirements:**
- 3–5 years' experience in Solutions Engineering, Sales Engineering, Solutions Consulting, or Technical Account Management, ideally in FinTech or SaaS
- Strong understanding of payment processing, including card-present, card-not-present, tokenization, gateways, and acquiring
- Experience with unattended payment environments such as Parking, Transit, EV Charging, Vending, and similar kiosk/self-service channels, including familiarity with unattended-specific integration, hardware/device, and compliance considerations
- Demonstrated experience producing solution design documents or technical scoping materials
- Proven ability to work cross-functionally across technical and non-technical teams
- Exceptional communication and documentation skills
- Comfortable presenting and demonstrating solutions to varied audiences
