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Salary: USD 75,000 - 93,000 / annual
Diligent is seeking a Solutions Engineer to partner with Sales on pre-sales engagements, helping organizations understand how the Diligent One Platform transforms governance, risk, and compliance (GRC) management. You will independently lead the SE workstream on small to mid-sized opportunities while collaborating with senior Solutions Engineers on complex, multi-pillar deals.
Key Responsibilities:
Customer & Commercial Partnership:
- Partner with Sales to lead the full pre-sales lifecycle for small to mid-sized opportunities, helping customers understand how Diligent solves real-world risk, audit, and control management challenges
- Deliver independent, well-prepared, tailored software demonstrations that clearly articulate business value, while seeking coaching and feedback from senior team members for continuous improvement
- Engage confidently with stakeholders across Internal Audit, Risk, Compliance, IT, Controls, and Governance teams, owning day-to-day customer conversations and escalating to senior SEs for high-risk or complex topics as needed
- Translate customer pain points into clear solution narratives, including outcomes and success criteria, to support deal progression and closure
- Own the technical win for small to mid-sized opportunities and contribute to the technical strategy on larger, multi-stakeholder deals in partnership with senior SEs
Solution Design & Thought Leadership:
- Design and present solution architectures that align with customer objectives, operating models, and regulatory environments
- Articulate the cross-platform value of the Diligent One Platform and how it supports integrated GRC programs across risk, audit, controls, and related workflows
- Collaborate with Product teams by capturing and relaying customer and domain feedback on product enhancements
- Independently run structured discovery sessions for your own opportunities, mapping requirements to Diligent solutions, defining POC or sandbox success criteria, and ensuring proposed solutions are implementation-ready, with guidance from senior SEs where needed
This role combines domain expertise, storytelling, solution design, and customer interaction in a commercial, customer-facing environment. You'll build your career working with a platform that serves over 1 million users and 700,000 board members globally.
Requirements:
- Curious, self-driven, and motivated to continuously deepen both technical and domain knowledge
- Growth mindset and openness to coaching and feedback
- Strong ability to translate complex GRC concepts into compelling customer narratives
- Comfortable engaging with C-suite and operational stakeholders
- Experience or strong interest in governance, risk, compliance, audit, or controls domains preferred
