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Salary: USD 86,000 - 107,000 / annual
As a Solutions Engineer at Diligent, you will partner closely with the Sales team to help organizations understand how the Diligent One Platform transforms their approach to identifying and mitigating risk, performing audits, strengthening controls, and operationalizing broader GRC (Governance, Risk, and Compliance) programs.
You will independently lead the Solutions Engineer workstream on small to mid-sized opportunities while partnering with more senior Solutions Engineers on complex, multi-pillar deals. You'll act as a trusted partner to customer stakeholders, translating Risk & Audit and broader GRC challenges into clear, compelling solutions that drive measurable business value.
Key responsibilities include:
**Customer & Commercial Partnership:**
- Partner with Sales to lead the full pre-sales lifecycle for small to mid-sized opportunities, helping customers understand how Diligent solves real-world risk, audit, and control management challenges
- Deliver independent, well-prepared, tailored software demonstrations that clearly articulate business value, while seeking coaching and feedback from senior team members for continuous improvement
- Engage confidently with stakeholders across Internal Audit, Risk, Compliance, IT, Controls, and Governance teams, owning day-to-day customer conversations and escalating to senior SEs for high-risk or complex topics as needed
- Translate customer pain points into clear solution narratives, including outcomes and success criteria, to support deal progression and closure
- Own the technical win for small to mid-sized opportunities and contribute to the technical strategy on larger, multi-stakeholder deals in partnership with senior SEs
**Solution Design & Thought Leadership:**
- Design and present solution architectures that align with customer objectives, operating models, and regulatory environments
- Articulate the cross-platform value of the Diligent One Platform and how it supports integrated Governance, Risk and Compliance programs across risk, audit, controls, and related workflows
- Collaborate with Product teams by capturing and relaying customer and domain feedback on product enhancements
- Independently run structured discovery sessions for your own opportunities, mapping requirements to Diligent solutions, defining POC or sandbox success criteria, and ensuring proposed solutions are implementation-ready, with guidance from senior SEs where needed
This role combines domain expertise, storytelling, solution design, and customer interaction in a commercial, customer-facing environment. You'll build your career working with a platform that serves over 1 million users and 700,000 board members globally.
**Requirements:**
- Curious, self-driven, and motivated to continuously deepen both technical and domain knowledge
- Growth mindset and openness to coaching and feedback
- Strong ability to engage with C-suite and practitioner-level stakeholders
- Demonstrated capability to translate technical concepts into business value narratives
- Experience in pre-sales, solutions engineering, or customer-facing technical roles preferred
- Understanding of GRC, risk management, audit, or compliance domains is valuable
