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Braze is hiring a Solutions Consultant to serve the Small-to-Medium Business (SMB) segment across the ANZ region, based in Sydney. This is a pre-sales technical advisory role where you'll act as a trusted advisor to prospective customers during the sales process, bringing product expertise, strategic vision, and best practices to bear.
You will be a technical thought leader across general business verticals and customer types, blending storytelling and sales acumen with deep technical knowledge of how Braze's platform delivers customer value. Key responsibilities include positioning Braze's AI capabilities—including AI Decisioning Studio, AI Content Optimizer, and AI Agents—to sophisticated customers; collaborating with sales, marketing, security, and product teams; and helping prospective customers build confidence in Braze's capabilities through hands-on demonstrations and strategic guidance.
The role draws on experience in pre-sales engineering, technical account management, or customer success. You'll be on the leading edge of new Braze capabilities and will have opportunities to influence product strategy, marketing positioning, and pricing decisions. Travel is required, up to 40% at peak times. You'll work in a collaborative, high-trust environment where Solutions Consultants are recognized as critical contributors to the broader organization.
Braze is a leading customer engagement platform that helps brands deliver personalized, AI-powered customer experiences across channels. The company is headquartered in New York with global offices and has been recognized as a Great Place to Work in multiple regions.
REQUIREMENTS:
- Exemplary written and verbal communication skills with strong follow-up discipline
- Proven ability to listen deeply and understand customer problems
- Strong team player mentality
- High intellectual curiosity and desire to learn
- Experience selling into accounts with sophisticated pre-sales consulting or sales engineering teams
- Domain knowledge in two or more of: AI, SaaS, Mobile, APIs, Marketing Automation, Marketing Analytics, or Programming (including HTML)
- Willingness to travel up to 40% at peak times
