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Assured is modernizing insurance claims processing, which is currently manual, inefficient, and costly. The company provides software solutions to large insurers, from self-service claim filing and fraud detection to adjuster tooling. The Solutions team owns the technical relationship with named carrier accounts, ensuring they extract full value from Assured's platform.
As a Solutions Consultant, you will be the technical backbone for carrier accounts, executing hands-on work that keeps deployments healthy and performing. You'll partner closely with a Client Engagement Manager to drive discovery, solution design, and ongoing account management.
Key responsibilities include:
- Running discovery and solution design for deployments and integration strategies
- Embedding during critical phases: initial deployment, major expansions, and new opportunities
- Owning the technical narrative across assigned carrier accounts
- Writing clear defect tickets with reproduction steps, sample payloads, and expected vs. observed behavior
- Reviewing API payloads for data accuracy and running smoke tests before changes ship
- Maintaining versioned workflow documentation and field-level mapping specifications
- Monitoring account health using SQL queries against production data to track metrics and flag anomalies
- Managing internal incidents and escalating critical information to the Client Engagement team
- Growing into greater ownership of the technical relationship for one or more carrier accounts
This is an execution-focused role requiring comfort with technical details, strong communication, and a collaborative mindset. You'll work across the full lifecycle of carrier integrations, from initial setup through ongoing optimization.
Requirements:
- 5 to 10 years of experience in a technical, analytical, or client-facing role such as solutions engineering, technical account management, or implementation consulting (ideally at a SaaS company)
- Comfort with SQL, JSON, and APIs; ability to read payloads, write queries, and reason through relational data models
- Sharp attention to detail; ability to spot discrepancies in payloads or data that others miss
- Clear written communication skills; ability to write defect tickets and documentation that teammates can act on without follow-up questions
- Some exposure to AI or machine learning powered products, with comfort learning and explaining AI features to carriers
- Proactive, low-ego builder's mindset with genuine motivation to grow and take on increasing responsibility
- P&C insurance or insurtech exposure is a plus but not required
