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Kaseya is seeking a Solutions Specialist to join the sales and customer success teams, providing expert guidance and support to clients seeking comprehensive IT security solutions. The role bridges technical expertise and sales, requiring you to understand customer needs, recommend tailored solutions, and drive successful implementations of Kaseya's IT management and cybersecurity products.
As a Solutions Specialist, you will serve as a subject matter matter expert in IT security, working closely with sales and customer success teams to assess client requirements and recommend suitable solutions from Kaseya's product portfolio. You will conduct high-level product demonstrations, lead technical discussions, and ensure successful solution deployments. Your deep understanding of IT security concepts will enable you to have business-oriented conversations with prospects about how Kaseya's software benefits their organizations.
Key responsibilities include following up on account management-generated leads, maintaining current product and industry knowledge through continuous learning, providing accurate forecasting and pipeline information to management on a weekly basis, and consistently exceeding monthly quotas. You will communicate regularly with prospects via phone and email, handle client inquiries, and work as a self-starter under pressure with minimal supervision. The role requires strong relationship-building skills and a customer-centric approach to deliver exceptional client experiences.
Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Backed by Insight Partners, the company has experienced sustained double-digit growth and supports customers in more than 20 countries, managing over 15 million endpoints globally.
REQUIREMENTS:
- 2+ years' experience in software sales
- Experience selling services and/or demoing technical solutions
- General technical understanding of networks, systems, and applications
- Personable with convincing phone etiquette, high energy, and enthusiasm
- Demonstrated record of meeting/exceeding sales targets in a telephone environment
- Demonstrable ability to manage a sales process, including negotiating opportunities to closure through understanding of prospective customer buying process
- General knowledge of industry compliance standards (GDPR, PCI, FINRA, NIST) is a plus
