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Pomelo is a leading fintech infrastructure platform enabling companies across Latin America to launch and manage credit, debit, and prepaid cards with enterprise-grade security and cloud-native APIs. The company serves 250+ employees and is rapidly scaling across the region.
You will join the Sales & Strategy team as a Senior Solution Engineer based in Mexico, responsible for building and scaling a world-class pre-sales function. This is a hybrid role combining technical leadership, commercial acumen, and customer-first thinking.
Key responsibilities include:
Pre-Sales & Customer Engagement: Partner with Business Development on strategic opportunities. Lead discovery sessions to understand prospect technical and business needs. Deliver compelling product demos, workshops, and architecture presentations. Serve as the technical reference for enterprise sales cycles.
Solution Design: Design customer-aligned solutions. Identify gaps between client requirements and current product capabilities. Coordinate with Product and Engineering on strategic alternatives. Lead technical validations, POCs, and proof-of-concept processes.
Commercial Support: Lead RFI/RFP response preparation. Provide technical input on commercial proposals. Manage sandbox environment setup and prospect enablement. Continuously improve pre-sales processes for efficiency.
Cross-Functional Leadership: Work closely with Business Development, Product, Engineering, Customer Success, and Marketing. Represent customer voice internally, translating market feedback into product improvements. Define team metrics, processes, and quality standards. Develop playbooks and best practices to scale operations.
Required: 3–5 years in Solution Engineering, Sales Engineering, Solutions Architecture, or similar pre-sales roles. Strong knowledge of REST APIs, cloud integrations, and SaaS architectures. Experience managing enterprise sales cycles. Excellent ability to communicate technical concepts to both technical and business audiences. Advanced English proficiency. Comfort in high-growth environments.
Preferred: Fintech, payments, or financial infrastructure experience. Knowledge of card issuance, processing, or acquiring. Salesforce experience. Portuguese language skills.
Critical soft skills: Customer-first mindset, ability to simplify complex technical problems, leadership and influence without formal authority, strategic thinking with strong execution, excellent stakeholder management, and ability to build scalable processes in fast-growth settings.
