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Pomelo is a fintech infrastructure leader in Latin America, enabling companies to launch and manage credit, debit, and prepaid cards through cloud-based APIs and world-class security standards. The company is scaling rapidly with 250+ employees across the region.
You will join the Sales & Strategy team as a Senior Solution Engineer, bridging business and technology throughout the commercial cycle. This is a leadership role focused on building a world-class Solution Engineering function as Pomelo grows.
Key responsibilities include:
Pre-Sales & Customer Engagement: Lead discovery sessions with prospects to understand technical and business needs. Present platform architecture and capabilities through demos, workshops, and client meetings. Support Enterprise sales processes as the technical reference point.
Solution Design: Design customer-aligned solutions, identify gaps between requirements and current product capabilities, and coordinate with Product and Engineering on strategic alternatives. Lead technical validations, PoCs, and proof-of-concept processes.
Commercial Support: Lead RFI/RFP response preparation, provide technical support for proposal development, manage Sandbox environments for prospects, and continuously improve pre-sales processes.
Cross-Functional Leadership: Collaborate closely with Business Development, Product, Engineering, Customer Success, and Marketing. Represent customer voice internally, define team metrics, establish processes and quality standards, and develop playbooks to scale the function.
Required: 3-5 years in Solution Engineering, Sales Engineering, Solutions Architecture, or similar roles. Strong knowledge of REST APIs, integrations, cloud architectures, and SaaS solutions. Experience with Enterprise sales cycles. Ability to communicate technical concepts to both technical and business audiences. Advanced English proficiency. Comfort in high-growth environments.
Preferred: Fintech, payments, or financial infrastructure experience. Knowledge of card issuance, processing, or acquiring. Salesforce experience. Portuguese language skills.
Critical competencies: Customer-first mindset, ability to simplify complex technical problems, leadership and influence without formal authority, strategic thinking with strong execution, excellent stakeholder management, and ability to build scalable processes in high-growth environments.
