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Justt is a leader in chargeback automation, providing AI-driven solutions that help merchants reclaim revenue from payment disputes. We're seeking an experienced Solution Engineer to join our EMEA team, taking full ownership of complex technical processes from pre-sales through customer onboarding.
In this role, you will lead technical sales processes by owning the technical aspects of the sales cycle, conducting professional product demonstrations and technical workshops, and developing customized solutions that address specific client challenges. You'll lead the complete technical implementation of Justt's solutions for new clients, ensuring seamless integration with their existing systems, provide comprehensive training and ongoing support, and proactively identify and resolve technical challenges throughout onboarding.
You'll work closely with sales, product, customer success, and engineering teams to exceed client expectations. You'll translate client needs into clearly defined technical tasks for R&D, help drive them to completion, and contribute to the development of technical documentation and training materials.
This is a critical role requiring complete ownership, exceptional communication skills, and the ability to lead processes independently in a fast-paced startup environment. You'll manage multiple onboarding and integration projects simultaneously, keeping stakeholders aligned and timelines on track.
REQUIREMENTS:
- 5+ years of proven experience in solution engineering, pre-sales, or technical consulting roles
- 2+ years in fintech or payments (strong bonus)
- Deep understanding of AI-powered solutions, payment processing systems, and their applications in fraud prevention, chargeback management, and dispute resolution
- Proven, hands-on experience with integration processes, APIs, and data mapping
- Strong problem-solving abilities and critical-thinking approach to client challenges
- Ability to define and scope technical tasks for engineering teams and manage them through delivery
- Strong project management capabilities — able to plan, coordinate, and drive multiple onboarding and integration projects to completion
- Exceptional communication and presentation skills — able to explain complex technical concepts to both technical and non-technical stakeholders
- Independence and proactivity — thrive managing multiple projects simultaneously in a rapidly changing environment
- Composure under pressure and customer-first mindset
- Fluency in English; additional languages advantageous
