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Benchling is an AI platform for biotech R&D used by over 200,000 scientists globally, including more than half of the world's top 50 biopharma companies. The company is rebuilding biotech for the AI era by enabling scientists to design experiments, capture structured data, and run AI agents and models directly in their workflows.
As an Enterprise Solution Consultant, you will be the primary solution lead for Benchling's largest customers and prospects. This is a pre-sales role focused on complex enterprise deployments that interface with other vendor solutions, lab instruments, and legacy applications. You will work closely with sales leadership, account executives, professional services, and product leaders to develop optimal solutions that drive maximum value.
Key responsibilities include:
- Partner with account executives, peers, and leadership to create account strategies and plan customer engagements that lead to compelling solutions
- Conduct organized discovery sessions to uncover customer needs, requirements, and key business issues
- Craft solutions based on Benchling capabilities, industry best practices, and standard R&D functions, with data models and processes that map to customer science and technology landscapes
- Present and demonstrate solutions persuasively, manage customer questions and objections, and position competitively against alternatives including in-house builds
- Engage with product management to provide insights into prospect and customer needs, influence the roadmap, and communicate roadmap clarity to customers
- Provide leadership by creating reusable solutions, content, and training materials; mentor other Solution Consultants and build team success
You will be based in or near Tarrytown, NY for regular customer onsite visits (25-30% travel). The role operates on a hybrid schedule with 3 days per week on-site (Monday, Tuesday, Thursday).
REQUIREMENTS:
- PhD in Biology, Molecular Biology, Genetics, Biotechnology, Bioengineering, or similar Life Science field, with a minimum of 4 years of work experience (ideally customer-facing)
- Experience with scientific/informatics software such as LIMS, ELN, or similar (preferred); experience demonstrating scientific software in a pre-sales setting highly desired
- Demonstrated capacity to effectively model scientific data and craft solutions based on product knowledge and industry best practices
- Prior experience demonstrating and supporting research instruments, reagents, or software desired
- Understanding of research technology generally adopted by biopharma companies
- Agile and adaptable mentality; ability to quickly implement new customer engagement processes
- Ability to establish as a trusted advisor for scientists and successfully pitch to scientific buyers
- Willingness to travel to customer sites 25-30%
