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Benchling is an AI platform for biotech R&D used by over 200,000 scientists globally, including more than half of the world's top 50 biopharma companies. The company is rebuilding biotech for the AI era by combining clean, structured scientific data with AI to compress decades of R&D work into years.
As a Solution Consultant for R&D, you will be the primary solution lead for Benchling's largest customers and prospects. This is a pre-sales role focused on complex enterprise deployments that interface with other vendor solutions, lab instruments, and legacy applications. You will work closely with Benchling sales leadership, account executives, professional services, and product leaders to develop optimal solutions that drive maximum value.
Key responsibilities include:
- Partner with account executives, peers, and leadership to create account and deal strategies, planning customer engagements that lead to compelling solutions
- Conduct organized discovery sessions to uncover customer needs and requirements related to decision criteria and key business issues
- Craft solutions based on Benchling capabilities, industry best practices, and standard R&D functions, with data models and processes that map to the customer's science and technology landscape
- Present and demonstrate solutions persuasively, managing customer questions and objections while positioning competitively against alternatives including in-house builds
- Engage with product management to provide insight into prospect and customer needs and industry trends, influencing the roadmap for market success
- Provide leadership by creating reusable solutions, content, and trainings; mentor and partner with other Solution Consultants to build their success
You will work with senior scientific and IT leaders from prospects and customers, establishing credibility and confidence from the first meeting. This is a highly visible role requiring comfort with Life Sciences R&D processes, enterprise SaaS solutions, and stakeholder management. Travel to customer sites is expected 25-30% of the time.
The role operates on a flexible hybrid basis with expectations to be on-site 3 days per week in Zurich.
REQUIREMENTS:
- Master's degree in Biology, Molecular Biology, Genetics, Biotechnology, Bioengineering, Biochemistry, Chemistry, or similar Life Science field, with minimum 4 years of work experience (ideally customer-facing)
- Experience with scientific/informatics software such as LIMS, ELN, or similar (antibody engineering software experience is a plus)
- Demonstrated experience demonstrating scientific software in a pre-sales setting to top 20 biotech and pharma companies (highly desired)
- Demonstrated capacity to effectively model scientific data and craft solutions based on product knowledge and industry best practices
- Prior experience demonstrating and supporting research instruments, reagents, or software (desired)
- Understanding of research technology generally adopted by biopharma companies
- Agile and adaptable mentality with ability to quickly implement new customer engagement processes
- Ability to establish as a trusted advisor for scientists and successfully pitch to scientific buyers
- Fluency in English (fluency in German or French is a plus)
- Willingness to travel to customer sites 25-30%
