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Benchling is an AI platform for biotech R&D, used by over 200,000 scientists globally including Sanofi, Moderna, and more than half of the world's top 50 biopharma companies. The company is rebuilding biotech for the AI era by enabling scientists to design experiments, capture structured data, and run AI agents and models directly in their workflows.
As a Solution Consultant - R&D, you will be the primary solution lead for Benchling's largest customers and prospects. This is a pre-sales role focused on complex enterprise deployments that interface with other vendor solutions, lab instruments, and legacy applications. You will work closely with sales leadership, account executives, professional services, and product leaders to develop optimal solutions that drive maximum value.
Key responsibilities include:
- Partner with account executives, SC peers, and leadership to create account and deal strategies, planning customer engagements that lead to compelling solutions
- Conduct organized discovery sessions to uncover customer needs and requirements related to decision criteria and key business issues
- Craft solutions based on Benchling capabilities, industry best practices, and standard R&D functions, with data models and processes that map to customer science and fit into their technology landscape
- Present and demonstrate solutions persuasively, managing customer questions and objections while positioning competitively against alternatives including in-house builds
- Engage with product management to provide insight into prospect and customer needs and industry trends, influencing the roadmap for market success
- Provide leadership by creating reusable solutions, content, and trainings for key areas; mentor and partner with other SCs to build their success
- Travel to customer sites 25-30% of the time
You will work with senior scientific and IT leaders from prospects and customers, establishing credibility and confidence from the first meeting. The role requires comfort with Life Sciences R&D processes and scientific concepts, experience with enterprise SaaS solutions, and adeptness at working with internal and external leaders and stakeholders.
QUALIFICATIONS:
- Master's degree in Biology, Molecular Biology, Genetics, Biotechnology, Bioengineering, Biochemistry, Chemistry, or similar Life Science field, with a minimum of 4 years of work experience (ideally customer-facing)
- Experience with scientific/informatics software such as LIMS, ELN, or others preferred; familiarity with antibody engineering software is a plus
- Experience demonstrating scientific software in a pre-sales setting to top 20 biotech and pharma companies is highly desired
- Demonstrated capacity to effectively model scientific data and craft solutions based on product knowledge and industry best practices
- Prior experience demonstrating and supporting research instruments, reagents, or software desired
- Understanding of research technology generally adopted by biopharma companies
- Agile and adaptable mentality; ability to quickly implement new customer engagement processes
- Ability to establish as a trusted advisor for scientists and successfully pitch to scientific buyers
- Fluent in English; fluency in German or French is a plus
- Willingness to travel to customer sites 25-30%
