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New Relic is seeking a Solutions Consultant II to join its Solutions Consulting team in Melbourne. This is a customer-facing technical sales role focused on driving revenue through deep technical expertise and business acumen.
You will serve as the technical lead for New Relic prospects and customers, owning the technical strategic direction in assigned accounts. Working closely with Sales Account Executives, you will develop, position, and deliver product-centric and value-centric solutions during sales cycles for new logos and expansion opportunities with existing customers. Your responsibilities include:
- Developing deep expertise in New Relic products and services
- Partnering with sales on technical and business qualification for prospects and expansion opportunities
- Leading value and solution discovery workshops to understand customer challenges
- Creating compelling technical proofs through demonstrations, presentations, workshops, and business value assets
- Developing and presenting points of view on the potential of standardizing on the New Relic platform
- Executing proof-of-concept and pilot engagements to showcase value aligned to customer business metrics
- Identifying and resolving critical business and technical issues
- Directly contributing to revenue goals for your assigned territory
- Collaborating with broader account teams to address business and technical problems
- Sharing best practices and reusable assets with other Solutions Consultants
- Providing feedback to product management on enhancements addressing customer needs
- Staying current on competitive analysis and market differentiation
- Building strong relationships with key customer stakeholders and executives
- Supporting marketing initiatives including speaking at industry events, executive briefings, and user groups
You will be a trusted advisor to both internal partners and technical customers, with the ability to present solutions to diverse audiences from IT to C-level executives and handle technical objections throughout the sales cycle.
REQUIREMENTS:
- 8+ years of pre-sales experience and/or similar customer-facing technical roles
- Experience and understanding of monitoring and observability including AWS, GCP, Azure, DevOps, CI/CD, AIOps, logging, data analytics and visualization
- Experience with open source technologies including Prometheus, Grafana, Opencensus, ELK (desirable)
- Development experience in one or more of: Java, .NET, Ruby, C/C++, Python, JavaScript, React
- Clear understanding of cloud architecture, networking, Infrastructure as Code, serverless computing
- Excellent written, verbal, presentation and interpersonal skills
- Strong problem-solving skills
- Understanding of value-based selling in customer-facing roles
- Strong balance of sales, business and technical skills
- Experience working with enterprise customers in verticals such as Digital Natives, ECommerce/Retail, Healthcare, Media and Entertainment, Telco, Financial Services, Gaming, Hospitality and Travel
- Passion and energy for technology and desire to learn
- Willingness to travel
- Note: Visa sponsorship is not available for this position
