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Sitecore is seeking a Solution Architect (Customer Engineer) to own post-sales product success relationships for Sitecore360 customers across onboarding, adoption, and strategic advisory. You will operate at the intersection of product depth and business outcomes, serving as the primary technical and strategic contact for premier customers throughout their journey from implementation through value realization and renewal.
In this role, you will conduct structured discovery to review customer implementations, identify adoption blockers, and deliver mid-level technical and advisory work directly. You will build and maintain 90-day success plans with testable success criteria tied to business outcomes, coordinate delivery activities across internal resources and technical consultants, and enable customers to adopt SitecoreAI agentic workflows in their business context. You will hold a clear position with senior technical and business stakeholders, escalate misalignment early, and challenge customers constructively when stated goals diverge from actual behavior.
You will work alongside Account Executives, Solution Engineers, Technical Consultants, Product Support, and Product Engineering/Management internally, and coordinate with customers' implementation partners externally. Success is measured by customer adoption and realized business value, not hours delivered. The role requires approximately 15% travel to attend customer QBRs, workshops, and onsite engagements.
Sitecore is a leading provider of agentic digital experience software, trusted by global brands including American Express, Porsche, Starbucks, and L'Oréal. The company brings together content, commerce, and data into a composable platform enabling personalized, predictive, and dynamic customer experiences at scale.
Requirements:
- Comfortable navigating modern CMS/DXP/martech architectures, including headless patterns and API-driven content delivery; ability to understand customer environments (content models, delivery approaches, integrations, configuration) without writing code
- Business analysis fundamentals: root-cause diagnosis, current-state vs. desired-state mapping, converting instance observations into practical plans with success criteria, sequencing, and ownership
- Working understanding of content strategy and operations: editorial workflows, governance, decision rights, publishing velocity, and operating models
- Ability to hold a clear position with senior technical and business stakeholders without retreating into status reporting
- Experience coordinating across multiple delivery workstreams or resources
- Ability to travel approximately 15% depending on customer location
Additional skills that could set you apart:
- Direct experience with Sitecore products (SitecoreAI, XM Cloud, XM/XP, Content Hub, Personalize, Search) or comparable martech platforms
- Familiarity with AI-assisted content workflows and how to position them against real operating-model constraints
- Excellent facilitation and presentation skills across discovery workshops, enablement sessions, and executive reviews
