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ServiceNow is seeking a Software Engineer to join the Workflow Data Fabric and Integration Hub team in Hyderabad. This is a backend-focused role building integration and protocol interfaces that customers can extend and customize for their own systems.
You will own features end-to-end: design, build, test, document, and ship. Key responsibilities include designing integration and protocol interfaces that support extensibility without product forking, maintaining backward compatibility for customer implementations and third-party dependencies, building resilient systems that handle rate limits, timeouts, partial responses, and unavailable remote systems gracefully, investigating and fixing customer-reported integration failures at root cause across platform, network, and remote systems, and writing comprehensive tests and documentation as part of delivery.
The role emphasizes strong backend fundamentals with hands-on experience in REST/SOAP API design and consumption against third-party systems. You'll work with ServiceNow platform scripting (Glide APIs, Script Includes, Business Rules, Scripted REST APIs), Flow Designer spokes and custom step development, and implement authentication flows including OAuth 2.0, JWT, mutual TLS, and API key mechanisms. Data modeling, query optimization, and automated testing (unit and integration) with CI/CD pipeline experience are core to the work.
ServiceNow describes itself as an AI control tower for business reinvention, with an AI-native platform that brings together any AI, any data, and any workflow. The company serves 85% of the Fortune 500.
REQUIREMENTS:
- 3+ years of software engineering experience with meaningful backend ownership
- Strong Java or JavaScript/Node.js and sound engineering fundamentals
- Hands-on REST and SOAP API work: designing, consuming, and debugging integrations against third-party systems you don't control
- Working knowledge of OAuth 2.0, JWT, mutual TLS, and API key authentication flows
- Strong debugging and root-cause analysis across system boundaries
- Data modeling, SQL, and query optimization
- Automated testing (unit and integration) as part of your own delivery
- Agile, sprint-based development experience
- Clear written communication
GOOD TO HAVE (prioritized when comparing candidates):
- Protocol-level work: JSON-RPC, WebSockets, streaming or long-lived connections
- Model Context Protocol (MCP), tool or function calling, agent-facing API design
- JDBC/ODBC drivers and database connectivity
- React or comparable frontend framework
