SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: USD 50,000 - 60,000 / annual
Flywire is seeking an SMB Account Manager to drive delivery and execution of its payments platform and software solutions to small-to-medium partner institutions in the higher education sector. This role combines account management, customer success, and sales expansion responsibilities.
Key Responsibilities:
- Protect and grow existing SMB accounts by executing scalable account management strategies
- Use data-driven analysis to understand client profiles, needs, and goals at scale, ensuring Flywire products deliver measurable value
- Identify new revenue opportunities within existing accounts through systematic analysis and cross-sell of additional Flywire products and services
- Partner with the Sales team to close new product opportunities that unlock additional account potential
- Support new client onboardings and new product deployments
- Collaborate with Client Operations to resolve operational challenges and ensure smooth implementations
- Represent Flywire at webinars and in-person events
- Contribute to team development by providing on-the-ground market and client insights
- Support onboarding of new team members
- Manage contract renewals
The role requires a thorough understanding of Flywire's product suite and deep knowledge of the higher education vertical and regional markets served. The Account Manager will communicate with client stakeholders through data-led, targeted campaigns and direct engagement, balancing efficiency with personalized service.
Requirements:
- Bachelor's degree in Business, Communications, or Marketing
- 2+ years of experience managing client/customer relationships, customer success, or customer support
- CEFR minimum level C1 in English (professional working proficiency)
- Excellent written and verbal communication skills
- Emotional intelligence and change management capabilities
- Engaging, personable, and confident presentation skills
- Strong attention to detail, time management, and organizational skills
- Excellent interpersonal, analytical, and planning skills
- Problem-solving and project management abilities
- Accountable, proactive, and persistent work ethic
- Preferred: experience in sales or account management in the higher education industry
- Preferred: Salesforce experience
