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Salary: USD 163,000 - 224,000 / annual
Cloudflare is seeking a Services Sales Manager to drive growth in the professional services business. This role owns sizing the service component of Cloudflare opportunities, translating technical solutions and customer requirements into compelling commercial propositions that demonstrate clear business value and give sales teams the credibility to close deals.
You will work in a fast-paced environment, directly engaging with customers to define specific service requirements that maximize the value of their technology investment and achieve desired technical and business outcomes. The SSM maintains close working relationships across the organization, partnering with Account Teams, Specialist Sales, Delivery teams, Global Delivery Practices, and subject matter experts within Cloudflare Professional Services.
Key responsibilities include:
- Collaborating with Services Sales to define Cloudflare's differentiated Go-to-Market services approach, showcasing delivery capabilities, IP, and expertise through compelling success stories
- Gathering, understanding, and defining customer-specific requirements and expectations for value-based outcomes in workshop-based scenarios
- Constructing solution proposals and Statements of Work in collaboration with Services Sales, Delivery, and Global Practices to satisfy customer scope requirements and outcome-based services
- Driving business growth for Cloudflare Services in aligned territory
The role operates Monday to Friday, 9:00 a.m. to 6:00 p.m., with occasional weekend support for customer changes outside business hours. Travel is expected at 30%. Available locations are Austin, TX and San Francisco, CA (hybrid arrangement).
Requirements:
- 5+ years of proven experience in technical consulting, pre-sales, or service delivery within an IT or Cybersecurity services organization
- Self-motivated and detail-oriented
- Strong written, verbal, and presentation skills
- Demonstrated experience in discovery/scope definition workshops with cross-functional internal and customer resources to prepare current state/future state roadmaps and services proposals
- Experience working across multiple regions
- Cybersecurity experience preferred
- Experience and familiarity with SFDC or similar CRM tools
- Cloudflare Platform experience is an extra asset
