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Vensure Employer Solutions, the largest privately held HR technology and service provider in the US, is seeking a Service Operations Supervisor to manage client relationships and oversee seamless delivery of payroll, tax, and service operations. The company serves over 95,000 businesses and processes over $135B in annual payroll.
In this role, you will serve as the primary contact for an assigned group of clients, coordinating user setup and training for web-based payroll platforms, custom reporting software, and service platforms. You'll facilitate proactive intervention for at-risk clients, working with internal teams and business consultants to support retention and build strong relationships through regular touchpoints and service recommendations.
Key responsibilities include acting as a liaison between clients and internal operations to ensure service delivery aligns with department SOPs; coordinating and leading client meetings to review escalated issues; identifying gaps in client processes and recommending products/services; managing client issues through communication platforms and case submissions; providing guidance on tax account registration and payroll tax questions; ensuring timely and accurate payroll processing; monitoring Payroll Specialists' work; maintaining clear client communications; and collaborating with Quality Control on payroll error resolution.
You will also provide feedback on team performance, recommend training areas, assist with coaching, schedule and facilitate weekly team huddles, and collaborate with your manager on changes, performance feedback, and escalations. Regular attendance at the Chandler, AZ office is essential.
Requirements:
- High School Diploma required
- 2+ years of PEO, ASO, HCM, or multistate experience preferred, or equivalent combination of experience, skills, and education
- Excellent communication and interpersonal skills
- Strong time-management and prioritization skills in fast-paced environments
- Flexibility to perform varied assignments, operate different tools, and learn new processes
- Ability to collaborate effectively across internal departments
- Sound decision-making and problem-solving abilities with attention to detail
- Proficiency with Microsoft Office (Outlook, Teams, Excel, PowerPoint) and ability to learn other applications
- Strategic thinking, concentrated focus, quick informed decision-making, and stress management during high-pressure situations
- Strong written and verbal communication skills with cultural sensitivity
