SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Vensure Employer Solutions, the largest privately held HR technology and services organization, is seeking a Service Operations Supervisor to manage client relationships and ensure smooth service delivery. You will serve as the primary contact for an assigned portfolio of clients, leading meetings on escalated issues and coordinating user setup and training on web-based payroll, custom reporting, and service platforms.
Key responsibilities include driving proactive retention efforts for at-risk accounts, identifying client process gaps and introducing new products and services, and recommending annual adjustments to client administrative fees. You will guide clients on tax account registration, payroll tax questions, and state and federal reporting requirements, while managing payroll tax notices through resolution.
Operationally, you will review processed payrolls for accuracy, resolve errors, and monitor payroll specialists' work quality. You will collaborate with the Quality Control Team on current and prior year voids and posted payroll errors. As a people leader, you will coach payroll and service associates, recommend training initiatives, and lead weekly POD huddles. You will escalate client issues through appropriate channels and serve as the liaison between clients and internal operations teams.
Vensure serves 95,000+ businesses and processes over $135B in annual payroll annually, headquartered in Chandler, Arizona.
REQUIREMENTS:
- High school diploma (minimum)
- 2+ years of PEO, ASO, HCM, or multistate payroll experience preferred, or equivalent combination of experience, skills, education, or training
- Excellent communication and interpersonal skills
- Strong time management and prioritization in fast-paced environments
- Sound decision-making and strong attention to detail
- Proficiency in Microsoft Office (Outlook, Teams, Excel, PowerPoint) and ability to learn new applications
- Professionalism, reliability, and teamwork mindset
