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EquipmentShare is hiring a Service Manager to lead a team of Heavy Equipment Maintenance Technicians at their rental facility in Pine Bluff, AR. This is a Monday–Friday, 7 AM–5 PM role focused on managing service operations for heavy equipment rental and maintenance.
Key responsibilities include:
- Coordinate and supervise quality performance of equipment mechanics and service personnel
- Schedule repairs for customer and company-owned rental equipment
- Maintain and nurture existing customer relationships to ensure satisfaction and communicate new service offerings
- Promptly respond to and resolve customer inquiries, requests, and complaints
- Conduct employee training and development while maintaining a safe work environment
- Use EquipmentShare's proprietary T3 platform to create and assign work orders, track service intervals, order parts, and diagnose equipment issues using real-time data from hundreds of makes and models
The role emphasizes working smarter through technology, enabling faster root-cause analysis and corrective action. You'll be part of a people-first company that combines cutting-edge technology with a mission to transform the construction industry.
Benefits include competitive base salary plus company profit sharing, company-provided truck, full medical/dental/vision coverage, 401(k) with company match, generous PTO and paid holidays, gym membership stipend, annual tool and boot reimbursements, company events and team dinners, 16 hours of paid volunteer time annually, and career advancement and leadership training opportunities.
Requirements:
- High school diploma; trade school certificate preferred
- Ideally three years of maintenance and service experience
- Experience in field service, maintenance, and repair preferred
- Experience leading maintenance teams
- Industry knowledge in rental or related construction field
- Strong interpersonal and problem-solving skills
- Superior customer service, teamwork, and verbal/written communication skills
- Ability to adapt to fast-paced growth and quickly learn EquipmentShare products and services
- Valid driver's license with acceptable driving record; must be at least 21 years old to operate company vehicle
- Ability to move, stand, stoop, and bend freely; lift up to 50 pounds at times
- Must pass a 10-panel drug screen (safety-sensitive position) and background check
