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Watershed is an enterprise sustainability platform used by companies like Airbnb, Carlyle Group, FedEx, Visa, and Dr. Martens to manage climate and ESG data, produce audit-ready metrics for regulatory reporting (including CSRD), and drive real decarbonization.
You will own end-to-end delivery of Data Ingestion service packages for enterprise customers. This is a customer-facing operations role focused on ensuring predictable, on-time, on-budget service delivery that accelerates customer time-to-value.
Key responsibilities:
- Own complete delivery lifecycle: run customer kickoffs, define scope and success criteria, build detailed project plans, manage execution through completion, and hand off to post-go-live teams
- Lead discovery to understand customer data sources, formats, data owners, and quality constraints; coordinate with external partners on solutions
- Set clear, reasonable timelines with customers and partners; sequence dependencies across internal and external teams; hold stakeholders accountable to milestones and renegotiate transparently when conditions change
- Track work against quoted hours, forecast resource burn, and course-correct early to stay within budget; identify out-of-scope requests and manage change to protect margin and customer trust
- Proactively surface risks (missing data owners, low data quality, timeline slippage) and drive mitigation plans with timely escalations
You will collaborate closely with customers, external partners, Data Specialists, Customer Success Managers, and Sustainability Data Advisors.
Workplace: Hybrid, 4 days per week in office at Watershed's New York hub office.
REQUIREMENTS:
- 3–6 years of experience delivering client services in B2B software or consulting
- Direct ownership of client relationships; energized by solving client problems
- Customer-obsessed with high ownership mentality; anticipate needs and remove blockers proactively
- Detail-oriented with strong organizational skills; keep scope, timelines, and project artifacts tight and current
- Proactive risk identification and structured problem-solving; raise issues early with options and tradeoffs
- Quick learner who operates well in ambiguity; motivated, systematic, and efficient; thrive in high-volume environments
