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BloomReach is building an agentic AI platform for personalization, enabling businesses to deploy AI agents across the entire customer journey. The company powers personalization for 1,400+ global brands including American Eagle, Sonepar, and Pandora, with solutions spanning autonomous search, conversational shopping, and autonomous marketing.
The Service Delivery Management team orchestrates complex, multi-workstream implementations of BloomReach's platform for enterprise customers. The team operates with AI-native processes using Von (internal AI copilot), ClickUp automations, Slack-integrated tracking, and automated retrospectives to eliminate manual overhead and focus on high-value delivery.
As a Service Delivery Manager based in India, you will own end-to-end delivery of implementation projects for customers across EMEA and APAC regions. You'll manage 8–12 concurrent projects, coordinate cross-functional teams, and serve as the primary delivery contact for customers, ensuring projects land on time, on budget, and with measurable business outcomes.
Key responsibilities include: owning project plans, schedules, milestones, and critical paths; managing customer launches including data migration, SDK integration, and go-live readiness; facilitating customer meetings and translating business requirements into implementation plans; providing proactive automated reporting; and managing escalations and risks. You'll identify upsell opportunities during delivery, create Salesforce opportunities, and own services metrics including utilization and profitability for your project portfolio. You'll partner with Account Managers and Customer Success Managers to align delivery with broader customer success plans and renewal timelines.
This role emphasizes leveraging AI tools and automation to operate strategically—spending less time on status updates and more on risk mitigation, commercial growth, and delivery excellence. The role requires managing multiple concurrent projects across Marketing (Engagement), Search (Discovery), DataHub, and Loomi AI for Shopify (LAIS) product lines.
