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Alan is a prevention-focused health insurance company integrating insurance, prevention, and care into a unified user experience. The company serves 1M+ members across 40K+ partner companies and has reached €800M+ in ARR, with 1000+ employees across France, Spain, Belgium, and Canada.
As a Senior User Researcher, you will serve as a compass for product decisions across Alan. Your role sits at the intersection of product, design, and engineering, ensuring every decision is grounded in genuine user needs and experiences.
Key responsibilities include:
- Gathering and prioritizing critical research questions from across the company
- Designing and executing research across the full product cycle: interviews, diary studies, surveys, usability testing, and observational studies
- Translating findings into clear, compelling, actionable insights for product, design, and engineering teams
- Partnering closely with Product Managers, Designers, Engineers, Analytics, and Data Science teams to tell complete product stories
- Growing research culture at Alan by mentoring teammates and sharing research expertise
- Communicating research value to stakeholders and tying findings to concrete business impact
You will work onsite in Paris twice per week, with flexibility to work from other Alan offices across Europe as needed.
REQUIREMENTS:
- 4+ years of experience as a product or user researcher in a tech environment
- Strong hands-on expertise in qualitative methods: interviews, diary studies, think-aloud usability testing, direct observation
- Solid quantitative research skills: survey design, sampling, crosstabs, statistical concepts
- Sharp critical thinking to identify valuable research, scope efficiently, and deliver focused insights
- Strategic mindset to partner with stakeholders, communicate research value, and tie findings to business impact
- Compelling communication skills to translate complex findings into clear narratives
- Experience mentoring junior researchers or non-researchers with actionable feedback
- Familiarity with AI: either built AI products or closely follow the space with clear views on LLM leverage and production behavior
- Genuine care about healthcare and Alan's mission (essential, not optional)
- English fluency (written and spoken)
- Plus: Fluency in French, Spanish, or another European language
Note: Alan hires within the D-E level range for this role. The company explicitly welcomes applications from candidates who don't meet every requirement and encourages underrepresented groups to apply.
