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Salary: USD 103,000 - 142,000 / annual
Okta's Global Executive Operations (GEO) team is seeking a Senior Technology Specialist to provide white-glove technology support to the C-suite and executive assistants. Reporting to the Manager of Executive Support, you will be the first point of contact for technology issues across tickets, Slack, walk-ups, and email.
Key responsibilities include:
- Deliver daily onsite and remote IT support to executives and executive assistants through ServiceNow, Slack, and email, with focus on first-touch resolution and SLA performance
- Provide white-glove AV and Zoom support for executive sessions, leadership offsites, and corporate events, both onsite and remotely
- Onboard new executives with a personalized Day 1 experience to ensure they are fully set up for success
- Troubleshoot macOS, Windows, iOS, and Android issues, including corporate security alignment and device performance
- Investigate complex incidents, document root causes in RCAs, and identify process improvements that enhance productivity
- Participate in shared on-call rotation for critical executive escalations, including early morning, late night, and weekend coverage
- Create knowledge articles, runbooks, and training videos to enable the GEO support team and executive customers
- Contribute to Workplace Technology projects and travel up to 25% of the time to other Okta offices or offsite events
The ideal candidate has executive presence, stays calm under pressure, and is comfortable with flexible hours including early mornings, late nights, and weekends. You will work in a high-touch corporate environment supporting confidential, time-sensitive situations.
Requirements:
- 5+ years in enterprise IT support, workplace technology, systems support, or related technical field
- Hands-on, advanced troubleshooting across Mac and PC hardware
- Working knowledge of heavily SaaS-based environments, including role-based access control (RBAC)
- Comfort supporting C-suite leaders in high-touch corporate settings
- Experience running AV events, Zoom Rooms, Zoom, and Zoom Phone in corporate spaces
- Deep technical range across endpoint management, identity and access, collaboration platforms, networking, and video conferencing or workplace AV
- Discretion and integrity in confidential, high-pressure situations with composure to stay decisive
- Track record of mentoring junior engineers, documenting technical standards, or building reusable cross-training
Desirable experience:
- Expertise in enterprise AV, video conferencing, live-event technology, or executive meeting environments
- Experience with automation, scripting, AI-enabled support, or tools that reduce repetitive work and improve support quality
