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Salary: USD 203,000 - 254,000 / annual
New Relic is seeking a Senior Technical Success Manager to own the technical success and post-sales relationships for enterprise customers. This is a field-based hybrid role with travel opportunities.
You will be responsible for customer adoption, onboarding, and continued success across your account base. Key responsibilities include:
• Own customer adoption, onboarding, and continued success for your customer base
• Forecast customer consumption and document opportunities and successes
• Lead all aspects of adoption, optimization, and integration of New Relic within customers
• Partner with Sales to identify revenue opportunities through upsells and contract renewals
• Serve as the customer's voice with product and engineering teams
• Maintain deep understanding of customer business and technology strategy
• Travel as needed to support field-based responsibilities
You will blend technical knowledge, problem-solving skills, business acumen, and teamwork to grow the customer base meaningfully. You will own technical relationships, solve technical problems in real-time, and ensure customers become lifelong proponents of the New Relic platform.
Requirements:
• 5+ years of pre- or post-sales experience within the software industry
• 3+ years of demonstrated pre- or post-sales experience working with enterprise customers
• Strong technical background and sales/customer orientation
• Desire to learn new technologies
• Interest in or previous experience with performance monitoring tools (infrastructure, application, web/mobile, user experience)
• Ability to maintain up-to-date project plans and documentation
• Fluent in English
Bonus qualifications:
• Familiarity with one or more development languages: Java, .Net, Ruby, C, Python, Node.js, Golang
• Exposure to cloud technologies: Kubernetes, containers, microservices, DevOps, CI/CD
• Background in mobile device platforms and architectures (iOS & Android)
• Bachelor's degree in Engineering/Computer Science or equivalent
Note: Visa sponsorship is not available for this position.
