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Dropbox is seeking a Senior Technical Solutions Specialist to join the Sales and Channel team. This role combines technical depth with commercial acumen to help enterprise customers evaluate, design, and adopt Dropbox products and the DBX Platform.
You will work directly with customer technical teams to understand their environments, design integrated workflows, and validate solutions through demonstrations, pilots, and proofs of concept. You'll bring hands-on API experience and scripting expertise, alongside the ability to communicate technical decisions and business value to stakeholders ranging from developers and IT teams to C-suite executives.
Key responsibilities include:
- Partnering with Direct Sales and Channel teams to translate customer business and technical requirements into secure, practical solutions using Dropbox products, add-ons, and third-party integrations
- Leading technical discovery, demonstrations, pilots, and proofs of concept with customer technical teams to establish success criteria, test feasibility, and resolve technical challenges
- Designing, building, and validating API-based integrations and tailored workflows that address customer requirements and demonstrate Dropbox value, including DBX Platform capabilities
- Delivering technical enablement and training to Sales Representatives, Account Managers, service delivery teams, and channel partners
- Ensuring effective handover to Customer Success and Channel teams, documenting proposed solutions, technical dependencies, customer expectations, and deployment considerations
- Bringing customer feedback and integration requirements to Dropbox Product teams to inform product improvements and priorities
- Traveling to customer sites, conferences, and relevant events as required
You will support the full sales cycle—from discovery and technical validation through deployment planning and handover—while helping shape customer solutions and deepening expertise across Dropbox's product ecosystem.
REQUIREMENTS:
- 6+ years of experience as a Sales Engineer, Solutions Consultant, Professional Services Solutions Consultant, or comparable customer-facing technical role
- Demonstrable hands-on experience using REST APIs and at least one programming or scripting language to build, test, and troubleshoot integrations; ability to explain authentication, data flows, technical decisions, and personal contributions to delivered solutions
- Strong technical expertise in SaaS applications and integrations across cloud-hosted and on-premises environments, including collaboration or productivity technologies
- Experience implementing large-scale IT projects, SaaS solutions, or enterprise deployments, translating customer requirements into workable technical solutions
- Strong written and verbal communication skills, with experience explaining technical concepts, business value, and trade-offs to technical teams, executives, and other key stakeholders
- Deep understanding of identity management and authentication, including experience integrating with Okta, Azure AD, Active Directory, and SAML 2.0
- Solid understanding of security and networking technologies, including CASBs, SIEMs, and/or DLPs, and their implications for enterprise SaaS adoption and integrations
PREFERRED QUALIFICATIONS:
- Experience supporting API-led SaaS platforms, data platforms, cloud infrastructure, or cloud storage solutions, including object storage such as Amazon S3
- Experience addressing customer use cases in media and entertainment, AI, or security
- Understanding of workplace transformation trends and their implications for enterprise workflows, collaboration, and technology adoption
