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Cloudflare is seeking a Senior Technical Program Manager (TPM) to lead strategic, multi-quarter initiatives within the Performance and Infrastructure organization. You will serve as a vital link between Product, Engineering, Capacity Planning, Finance, and Reliability teams, driving unified strategy from conception through execution.
In this role, you will gather requirements, define deliverables, and report on progress across a portfolio of foundational infrastructure initiatives. You will manage stakeholder expectations, proactively identify risks and dependencies, and ensure predictable, high-impact outcomes. The ideal candidate is process-oriented yet flexible and iterative, excelling at navigating ambiguous technical challenges and fostering collaboration across global teams.
Key responsibilities include:
**Program and Portfolio Leadership:** Lead execution for key initiatives focused on Infrastructure Efficiency and Engineering Reliability. Partner with Product and Engineering leaders to establish goals, metrics, and decision frameworks. Maintain program plans, roadmaps, dependency maps, and executive status reports. Align Product, Engineering, Infrastructure, Capacity, Data, Finance, Ops, and Security teams. Identify tradeoffs early, document decisions, and manage escalations. Represent internal technical users and integrate their workflows into program planning.
**Infrastructure Efficiency:** Establish fleet-wide reporting for resource usage (CPU, bandwidth, memory, storage I/O, RPS) to inform capacity planning and cost-efficiency strategies. Build automations and AI agents to handle routine program administration at scale. Coordinate shared dependencies across Infrastructure Engineering, Capacity Planning, Traffic Engineering, and Network Infrastructure workstreams.
**Engineering Reliability:** Lead end-to-end chaos engineering from test planning and execution to results publication. Coordinate readiness reviews, go/no-go decisions, and safe execution of production resilience tests. Track remediation, evaluate program impact, and maintain roadmaps, dashboards, and runbooks.
You will work across multiple time zones, manage complex tradeoffs, and ask insightful questions to drive stakeholders toward measurable results. This is a product-minded TPM position combining technical program discipline with shaping program vision, customer needs, use cases, success measures, and roadmap tradeoffs.
**Requirements:**
- BS+ in Computer Science, Information Technology, Engineering, or related field, or equivalent experience
- 5+ years of technical program management experience, preferably in infrastructure, reliability, performance, data platforms, distributed systems, or large-scale engineering environments
- Strong technical fluency with infrastructure systems, telemetry/observability, reliability practices (SLO/SLIs), capacity planning, data pipelines, traffic management, progressive rollouts, or blast-radius reduction
- Proven experience partnering with Product and Engineering to clarify vision, represent internal customer workflows, define use cases, prioritize requirements, and measure success
- Ability to create realistic project plans, manage dependencies, and oversee execution to meet commitments with predictability
- Excellent communication skills, tailoring technical complexity for diverse audiences from engineering teams to executive leadership
- Experience working across multiple time zones and cross-functional teams
- Fluent with Confluence, Jira, dashboards, and project planning tools
- Hands-on experience or strong competency leveraging AI productivity tools and development platforms to automate routine program administration, with rigorous human-in-the-loop review
- Comfortable managing tight deadlines, changing priorities, and ambiguity
- Experience with various development and delivery methodologies (Agile, Waterfall, Kaizen, Scrum, or hybrid approaches)
- Ability to bring structure to ambiguity, act as a self-starter, and drive issues to resolution with empathy and sound judgment
