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Zscaler is seeking a Senior Technical Courseware Developer to design and develop end-to-end learning experiences that translate cutting-edge cybersecurity capabilities into persona and task-based training. This hybrid role reports to the Technical Training Content Development Manager within the Product Management department and is based in India (Bangalore, Hyderabad, Mohali, or Pune).
You will drive discovery with subject matter experts to capture real job workflows, define learner personas, and translate findings into performance-based course architectures with measurable objectives and detailed design/storyboards. You'll create instructor-ready decks and facilitation materials that communicate clear technical narratives, include teach/ask/do moments, and improve instructor consistency and delivery quality.
Key responsibilities include designing and building highly engaging, interactive eLearning at scale—scenario-driven, activity-rich, and modular—while applying strong UX, accessibility, and reusability standards. You will design lab journeys that mirror real-world tasks, validate labs and demos end-to-end in the product, troubleshoot complex issues, and partner with lab and platform stakeholders to ensure stability, fidelity, and repeatability. You'll also define assessment approaches for programs, develop objective-mapped items including scenario and task-based questions, and continuously improve using feedback.
The role requires someone who thrives in ambiguity, acts with ownership, solves problems with focus, collaborates with high trust, and maintains a growth mindset. You'll be part of Zscaler's mission to pioneer security transformation in the AI era, working within a culture that emphasizes ownership, collaboration, trust through outcomes, and ongoing feedback.
Minimum Qualifications:
- Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions within your functional domain
- 7–10 years creating technical learning content across eLearning and instructor-led modalities, with demonstrated ownership of end-to-end programs
- Expert writing, visual communication, and presentation slide deck and Google doc architecture skills, with ability to craft crisp technical narratives and instructor-ready materials
- Strong ability to ramp up on complex products quickly and convert SME input into persona- and task-based learning with measurable outcomes
- Advanced proficiency building interactive eLearning using Articulate (Storyline/Rise) and/or Adobe tools (e.g., Captivate), including scenario-based interactions and assessments
- Solid knowledge of or strong demonstrated interest in cybersecurity and networking, with comfort discussing technical workflows and terminology
Preferred Qualifications:
- Demonstrated experience leveraging generative AI tools to accelerate content drafting, storyboarding, and assessment generation while maintaining strict standards for accuracy, confidentiality, and IP protection
- Prior experience designing enablement for cloud security, SASE, or zero trust solutions, translating real customer and field use cases into role-based learning paths
- Certification in Cyber Security such as Zscaler certifications, Cisco, or Juniper network certifications
