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Salonkee is a fast-growing European beauty-tech company providing all-in-one software for salon operations, including appointment scheduling, payments, and client management. The company operates across seven markets and serves thousands of salons.
You will join a small, high-impact Operations team reporting directly to the COO. Your core mission is to architect and maintain the operational backbone of a scaling SaaS company, owning the design, implementation, and ongoing maintenance of systems that connect multiple departments (Sales, Customer Support, Finance, Marketing).
Key responsibilities include:
- CRM Workflow Design & Maintenance (Zoho CRM): Design, build, and maintain end-to-end workflows including forms, assignment logic, widgets, and lead scoring to increase sales force impact and deal closure rates.
- Automation & Integration (n8n): Build and maintain webhook-driven workflows connecting the entire tech stack (Zoho CRM, Intercom, Zoho Billing, Zoho Sign, Brevo, Airtable, BambooHR). Handle data synchronization, event triggers, and error handling at scale.
- Data Operations: Execute mass data clean-ups, enrich records via APIs, normalize fields, and maintain data integrity across systems.
- Solution Design & Stakeholder Support: Translate business requirements from the COO and department leads into reliable, automated operational flows. Serve as a go-to technical resource for cross-departmental needs and drive solutions through to adoption.
You will not write product code. Instead, you will own what you build from design through documentation to ongoing maintenance, with direct visibility to leadership and tangible impact on how the company operates.
The role offers a dynamic, international work environment with flat hierarchies, regular company events, and a people-first culture. You will have direct exposure to the COO and leadership team, shaping operational strategy across seven markets.
REQUIREMENTS:
- 3–6 years of hands-on experience in Revenue Operations, Sales Operations, Business Operations, or Technical Business Analyst roles, ideally at a SaaS or tech company
- Deep hands-on experience with a major CRM (Zoho CRM preferred; Salesforce or HubSpot acceptable if you are a fast learner)
- Proven track record building complex automations using n8n, Make, Zapier, or similar platforms
- Comfort working with APIs, webhooks, and JSON; working knowledge of JavaScript (you do not need to be a developer, but must think like one)
- Experience manipulating data at scale: mass updates, scripting, enrichment pipelines
- Strong ownership mentality: proactively identify and fix broken processes
- Clear communication with both technical and non-technical teams; ability to juggle multiple priorities
- Fluency in English
