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Salary: USD 110,000 - 140,000 / annual
NetSPI+Synack is a leader in offensive security, combining elite human expertise with agentic AI to help organizations identify, validate, prioritize, and remediate exploitable risk across their entire attack surface. The company serves many of the world's largest enterprises and government organizations.
The Senior Technical Account Manager (TAM) serves as a technical advisor and advocate, helping customers achieve maximum value from the company's penetration testing platform and services. You will have a deep understanding of penetration testing attack surfaces and develop unique solutions aligned to customer goals. Your technical knowledge and client-focused approach enable you to scope and monitor penetration tests executed by the Synack Red Team (SRT). You will partner with customers to ensure health and quality of engagements, and identify how the company's solutions can enhance their overall strategic security testing goals.
Key responsibilities include:
- Develop the scope and rules of engagement of penetration tests, and direct researchers to effective testing
- Use consultative communication skills to gather requirements, understand customer needs, and influence internal/external stakeholders
- Partner with internal teams to determine, develop, and analyze the client's assets, including their digital attack surface, existing vulnerability programs, and security program requirements
- Work independently and provide technical product expertise to build appropriate solutions for client needs
- Provide technical SME expertise to internal stakeholders and clients on strategic goals and testing requirements
- Proactively review assessment health to provide technical findings, vulnerability details, and insights to improve test quality and outcomes
- Assist customers in managing and optimizing their long-term pentesting programs for continuous security improvement
- Collaborate with account and CSM teams to address concerns and identify expansion opportunities
- Collect and act on client feedback to continuously improve engagement and service offerings
- Take responsibility for technical escalations that may arise during engagements
Requirements:
- At least 5-7 years of technical account management, technical project management, and/or customer success experience in the Cyber Security Industry or Technology Industry
- Experience with vulnerability discovery management, risk management frameworks and associated business workflows, and remediation
- Experience with scripting languages (e.g., Python, Bash, Basic SQL) and developing scripted solutions to problems
- Ability to explain technical concepts to a non-technical audience
- Relevant industry certifications in cybersecurity and/or security management such as Security+, CISSP, or CISA
- Excellent time management, multi-tasking, and prioritization skills with ability to manage multiple concurrent projects
- Customer-centric mindset with focus on delivering value
- Proactive and solution-oriented approach to addressing client challenges
- Ability to think strategically and provide innovative solutions
- Excellent verbal and written communication skills
- Must be a US citizen (Federal Government contract requirement)
