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Cohesity is the leader in AI-powered data security, serving over 13,600 enterprise customers including 85+ Fortune 100 companies and nearly 70% of the Global 500. The company combines Cohesity with Veritas' enterprise data protection business to secure and protect data on-premises, in the cloud, and at the edge. Backed by NVIDIA, IBM, HPE, Cisco, AWS, and Google Cloud, Cohesity is headquartered in Santa Clara with global offices.
As Senior Technical Account Manager for Germany and Switzerland, you will drive customer success and lifetime value through exceptional relationship management and operational expertise. Your primary responsibilities include increasing customer adoption and satisfaction, managing key operational metrics (Customer Health, Adoption, Renewal Likelihood, Net Retention Rate), and serving as a customer advocate in product evolution.
You will elevate customer experience by achieving higher product adoption and overall health scores, working closely with Account Teams and Renewals Managers to identify upsell opportunities and address renewal risks. You'll engage across customer organizations from end-users to C-level executives, ensuring customer feedback is captured and conveyed internally for continuous improvement.
Key responsibilities include onboarding customers to achieve post-implementation outcomes, collaborating with the Critical Accounts Program team to restore accounts with negative sentiment, and collecting and acting on voice-of-customer feedback. You'll create customer-facing reports, dashboards, and messages that communicate value and drive engagement.
Required qualifications include a Bachelor's degree (preferably in computer science or business management) or equivalent experience, fluent/native German and English (French advantageous), and strong account management background (AE, SE, CSM, or Operations Manager experience preferred). You must demonstrate deep understanding of recurring revenue business models, excellent communication and presentation skills, and ability to influence through persuasion and consensus building. Experience with AI tools to enhance productivity and support decision-making is valued.
Cohesity employees within reasonable commute to core offices work hybrid (2-3 days/week on-site). Remote candidates outside designated areas are welcome if they have work authorization.
